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The Wells Tavern London Reviews from The Last Year
Enjoyable Easter Lunch spoiled by rude customers and lack of management presence
Visited this place for the second time after a few months for Easter lunch and the experience was consistent. Kind service, enjoyable food and nice setting, although limited menu for the day. The experience was sadly spoiled by a grumpy and rude customer who complained and insulted us, inviting us to leave, because our 14 months old daughter was crying while we were trying our best to comfort her. This was quite unpleasant and left a bit of a bitter taste to the whole experience. Being in the same industry, I would have expected the Manager to intervene and talk some sense into this person to explain that nobody should be asking someone else to leave, but this did not happen. After this situation, we noticed a slight change of approach from the waitress as well, who had been really nice to our daughter previously, and all of a sudden was very cold to us. Such a shame, as overall the experience wasn't bad at all. We will go elsewhere moving forward.
Lovely pub with good food and drink
Cozy pub with friendly service. Very busy for lunch time, we hadn't booked but we're there early so got a table. Both had veggie burgers, which were lovely. Cider and beer were great. Quick service. Would definitely come back as also very close to The Heath
An UnWell Pub
Each year I take my partner for a Christmas Lunch, last year, it was The Wells was the venue. Having been there perhaps 10 years ago initially, and once or twice since I was sufficiently impressed to have suggested the venue to many people – personal and professional. However, I regret to report how disappointed the whole experience was today. From the ‘greeting’ which took the form of a grunt and a shrug to basic errors of table and kitchen service, this had all the markers of amateurs playing at operating a pub rather than a heritage establishment. The greeter simply strengthens the case for automation – a tablet would have exuded more care and warmth. Matters did not improve with the hoody bedecked, Skecher sporting waitress who really did look like she wanted to be anywhere else in the world. She took our order, didn’t write it down and with dull predictability stuck her head around the corner moments later enquiring what was it again that was ordered? The mackerel terrine arrived with cold, yes cold toast. Being an occasion I chose to stay quiete. I had the soup, which tasted of largely of blended creamy spuds. Nothing more. The steak arrived which I requested medium –and with (this phrase again) dull predictability arrived well done and , despite the weather, a level of foliage better suited to a summers day in Sardinia. Perhaps the head chef got his hemispheres confused being from NZ ‘they are innovative without being intimidating, responsively seasonal and in parts as cosy as a pair of favourite slippers’. How are lettuce leaves seasonal in December UK? Take your time. I requested firstly the extensive foliage be removed – it really did not belong there, and it duly was taken away and returned minus the jus. I stated that I asked only for the foliage to be removed and so the dish disappeared again to the kitchen, as my partner munched away on her clearly dry chicken. It arrived back with the jus, and I cut it to reveal that if it was certainly not a first cousin of the chicken it was a relative by dryness, being well done. So, the staff agreed to replace and by now I was irate. It arrived as my partner was approaching the end of her dish. No greens were ever suggested, which had they, would have ordered. The goldfish - memoried waitress, completed forgot the Malbec I ordered, so I did so again. As we waited for the crumble, I noted a neighbouring table was vacated by a party of about 6. Despite a not especially busy period, their table was left untidied for what I noted was about 30 mins – including , I kid you not, come half eaten bread. (I shudder to think what hygiene standards are out of sight in the kitchen, if the are so casual about leaving half eaten food and dirty crockery in the areas where paying customers can clearly see). So for this pleasure we paid about £120.00 For the same price, 1KG fore-rib of beef and a great Amarone could be married in our own kitchen without disappointment. In effect, we paid The Wells only so we did not have to wash up, because none of the experience could be said to be enjoyable apart from the not washing up. However, the fact of the matter is once I interacted with the greeter, I could have scripted the experience so utterly, utterly charmless, unengaged and off- hand was his manner. This was a new level of determined ignorance, I am pleased to have never witnessed before but which I note is now a clear theme in many of the reviews. . This review was sent to Beth@thewellshampstead.london and ignored. Interestingly, she is sister to Evening Standard 'Food Writer' Fay Maschler, who makes a living out of reviewing restuarants. Time she sent a ghost reviewer around to her sisters place perhaps and send her a note that heritage is not a bottomless well. Rgds Cian
Charming gem of a pub
Delightful, delicious place to stop in for a cozy meal after a walk on the Heath. We return to The Wells Tavern whenever we're in London and it never disappoints.
Definitely worth a visit
All three of us enjoyed all three courses of our food, which can be a little unusual. Great ambiance, great service, good value for money and great food.
Unfriendly & inhospitable
Stopped for a drink after a walk through the Heath. Grabbed an unclean table outside, as it was the only one that did not have a reserved sign. Another family stopped outside the pub and debated having a meal. One of their party went to check if there was availability (they were right next to us outside, and made a funny joke, we could clearly hear them, stating ‘let’s give it a try’). Moments later, a staff member who I believe was a manager exited, and told us that the ‘reservation’ for our table had arrived. I politely apologised and mentioned that there had not been a reserved sign on the table (hence why sat there rather than one of the other 3 empty tables with reserved signs!). Whoever the man was rudely laughed in our faces and told us yes, there was. Quite confused, I again iterated to him that it was fine however, no there was no sign, as there was still empty glasses and rubbish on the table from whomever had been there before. He rolled his eyes and said ‘oh it must be under the table’ as though we hid the reserved sign, and then demanded we moved to the benches on the pavement. I worked in hospitality for over 10 years and understand that tables roll over quickly. The man clearly lied about the reservation as the table who took over from us was the group who said ‘might as well give it a go’ as they had no reservation but wanted to eat. Because we only had a bottle of wine rather than ordering food, we were rudely made to leave. There was a very simple way to politely ask for the table back and not immediately come over aggressively demanding things. No need to lie to us about a reservation, simply ask that we move to the bar if you need a table for food (as any other restaurant would). I’m assuming this was the manager on duty because he was then scolding the bartenders telling them not to do anything without speaking to him first (micro manage, and quite loudly was berating them in front of customers). It’s easy to be nice, but one needs to go out of your way to behave how he did, which this man clearly cared about. Not the first bad experience there and not what one expects in Hampstead. Won’t be back x
Excellent location, old fashioned, great Guinness, chips
Excellent location, old fashioned, great Guinness, chips and hamburgers. Staff is courteous and my wife and I always enjoy ourselves. Also fun to sit outside!
Still a great resturant
Just had the most brilliant meal to celebrate wifes birthday could not fault the quality of the food and the friendly sevice have been to resturant many times upstairs more formal downstairs a bit more casual cant recomend it stongly enough
Everything OK
We got lucky and found an outdoor spot on a Sunday without a reservation. Varied menu, well-prepared and good quality dishes. Advised! Prices ok.
Wonderful food, service, surroundings. Great value.
I took my partner and our dog here for my partner's birthday and it could not have been better. We had the chateaubriand, which you don't get at every pub. Perfectly cooked and elegantly presented. The house champagne is very good. I had a second glass. The service was faultless. The surroundings are beautiful. It is a very friendly pub. Our dog made friends with the neighbouring table and we ended up having a pleasant chin wag. We have eaten here 3 times over the past month and the food has all been delicious. Given the quality of the food, the prices are mor than reasonable. We would have eaten here months ago, but it is always bo9ked up on weekends, though as we discovered last month, if you turn up they might be able to squeeze you in.
Unique, must-go. Don't forget to fill up your wallet first!
Excellent miso aubergine plate. 10 out of 10. I specifically walk up this little gem in Hampstead as the vibe is quiet, enjoyable and really cosily elegant. Having said this, 1 large glass of Sauvignon Blanc will cost you £15. Ouch! Not exactly for the non-affluents of North London.