My train was late so I showed up at The Liberty very late - The Liberty, a Luxury Collection Hotel, Boston - Trade Reservierungs
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😍 5/5 - My train was late so I showed up at The Liberty very late
By 👻 @Bob S., 01/08/2023 3:00 am
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My train was late so I showed up at The Liberty very late on a very rainy night. The receptionist told me that she was very sorry, but they gave my reserved room away. So why the 5 stars? It's what they did after that. She said that they will give me a free night's stay at their sister hotel a few miles away and they will give me a voucher for a future free night stay at the Liberty. She then handed me a $20 bill for the cab ride. But that's not where it ended. I called a few months later to use my free room voucher when we were in town looking at colleges for my daughter. The agent said that I couldn't use my voucher on a weekend so I explained our situation and asked if she could make an exception. She disappeared for a bit and came back saying that she could. I then asked if we could get a cot in the room. She said that a cot wouldn't fit in the standard-size room, but she said that she would give me an upgrade. When we arrived in the beautiful lobby of The Liberty we were given free champagne while checking in. After settling into our spacious room they sent a bottle of wine and warm chocolate cookies to our room. Keep in mind that at this point I have spent $0 at this hotel! The next time I traveled to Boston on business I stayed again at the Liberty. While checking out, I asked to speak with the manager. A concerned woman came out and I told her my story and that although my office is on the other side of town, I made a point to stay at the Liberty because of how well I was treated. Since then I've told dozens of people to stay there as well.
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