The good - we went to the bar one day and the service was - The Bank Brasserie & Bar Wien - Kaufe eine Reservierung
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๐คฎ 1/5 - The good - we went to the bar one day and the service was
By ๐ป @Christina I., 05/18/2019 3:00 am
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The good - we went to the bar one day and the service was great. Also, the restaurant is so beautiful given that it used to be an old bank The bad - Where to start?Trying to get a reservation: we were told the restaurant was fully booked and there was nothing they could do. Later we learned Park Hyatt guests have reserved spots, so we eventually got a reservation. Fast forward to dinner time, and the restaurant was EMPTY the entire time. Maybe a few tables were occupied. So much for pulling teeth to get a reservation... The waiter: he was new on the job which is totally fine, but maybe someone should help train or assist. He couldn't help us navigate the menu and said the veal option my husband chose had what he thought were bold flavors (it was so bland). When we were ordering tea and said we wanted to know the herbal teas because we didn't want caffeine, he suggested green tea. For the price of this place, people should be trained. The food: the food was filled with salt and really just wasn't good. The bill: the bill included two cover charges. For what?? The impeccable service? Additionally, they charged us for a bottle of wine when I got a glass. They corrected this after we brought it up. However, they charged us for a pricier beer my husband had ordered and they didn't have the beer and so they offered him a cheaper one. So not only do you not have the beer on the menu, but you charge us for the price of that one instead of the cheaper substitute? Overall, the staff pays zero attention to detail and the prices are just too high for service lacking quality. Save your time and money and go somewhere else - just terrible! Also, this service is not one the Park Hyatt should want associated with it. Super disappointing.
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