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🤮 1/5 - My partner and I decided to walk over to Pearl's for a late
By 👻 @Robert T., 07/12/2022 3:00 am
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My partner and I decided to walk over to Pearl's for a late dinner on a Saturday eve. We arrived at 9:30p an hour before their posted and online time to close of 10:30p -- The hostess greeted us as we walked in, and soon as I asked for a table for 2 she informed us they closed the kitchen already and we're closing early. I get the appeal of closing early if you're not busy, but how are patrons to trust your hours or consider you as an option if you're unreliable -- Since the pandemic I know this has been a larger issue with fewer people going out as frequently which is why we constantly try and give local businesses our attention. Consider a new patron drove or took transit to come to your establishment to be turned away.There's a strong guarantee they won't return. I'm local and you're walkable but it was still a bummer when we didn't plan for a backup and had to scramble to find something else nearby. But it's going to be more of a struggle to rebuild relationships and create new ones with customers if they can't rely on you to adhere to your hours posted / etc. All the best.
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