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🤮 1/5 - Horrible Valentine's Day Dinner
By 👻 @Christopher A, 02/18/2022 3:00 am
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We had an unbelievably horrible experience at One If By Land Two If By Sea, this valentines day. Our reservation was at 10:30pm and we were treated like we were trash and offered the bottom of the barrel. Let's just say that they robbed every guest that came into the restaurant that night. Charging $350 for 6 courses and a wine pairing you were forced to order. Even the most exclusive restaurants in the world hardly charge that much and don't force you to order pairings. One of the upsets was that I do not drink and yet was going to be forced to pay for a wine pairing that I was not going to consume. Being offered juice as a substitute. The manager was rude and disrespectful, saying I could "take it or leave it", If I didn't want to be there. Explaining to me that this is the way they have done it for years and the price is "built from the cost of the food".....So then why are we forced to pay for the wine if the cost is based on the food?? Our server was confrontational and questioned us on why we asked for the manger, saying "so what did the manager say?" as if she needed confirmation that we were being unreasonable and she "told you so". I don't know any restaurant that robs their guests like this in the 20 years I have been in the industry. Typically how it works is you charge for the tasting menu and then an additional charge for wine pairing if the guest would like to participate. The worst part about the experience wasn't the price or forcing us to pay for an unused wine pairing. The worse part about the dinner was the food. The first course was a dried up spoon full of overcooked risotto, with a frozen lobster claw (couldn't even serve a lobster body at that price?) and was served with the cartilage still in it. The lobster was topped with a tablespoon of lobster bisque and one tiny piece of heat lamp, dried up truffle that had been sitting on the pass all night. We reluctantly eat it and went on to the next course, trying to give them a dying chance to make up for the "warm welcome". The next course was even worse. A piece of oxidized foie gras, that had been left in the pan to long and a pan that was too hot and caught fire. The foie was like slime and tasted of nickel and gas. This was sitting next to a cold, folded crape that was soaked in foie fat and sitting next to a pansy flower. Let's just say the dish was inedible. We informed our server and she proceeded to remove the dish and told us "let's just start over and pretend there is a new chef back there". We were reset and she quickly brought back the lobster dish, the first dish we had...this time a much larger portion and still with cartilage and dried truffles. At this point we were in complete shock of the overall experience and extremely upset. We were ready to leave. We gathered our things, got up and headed to the bar to wait for the manager. The manager and server were cold and non emotional when we told them we were leaving. Making us feel like it was our fault that we had this dreadful experience. The manager proceeded to say sorry and that he would love it if we would "continue" at the bar. We couldn't believe it. He was so desperate for money he actually asked us to stay and buy drinks. In all my time in the hospitality industry I have never been a part of such a scam and down right disrespectful and humiliating experience. We will never be back and we will share our experience with anyone who will listen. This restaurant should be ashamed of themselves, ownership, management and especially the chef. You are disrespecting industry shamefully trying to make a buck. The last guest that walks into your restaurant should have the same exact experience as the first guest. You should never miss a beat, differentiating between "service" and true hospitality. You are an iconic restaurant, one that I was taught about in the beginning of my career. I was so excited to finally dine with you and to be so utterly disrespected and severed food of that quality makes me question where this industry is headed. Desperately trying to hang on to any last thread of hope in scamming and forcing guests out of their hard earned money. Pathetic
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