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Mugshots Grill & Bar Birmingham Yelp Reviews
Latest Reviews On Yelp
39 Reviews
0 Replys |
I don't leave bad reviews.
I am on the side of the business owner but I just can't in this case... you have to know you are wasting your money going here and will be leaving to find a replacement meal. Burger was burned and the steak topping was burned. Had lettuce on it which I asked to be excluded. Ask to have the green peppers excluded but they chose to exclude the onions too even though they said they could exclude just the peppers. No big deal. I've had worse. BUT... the burned burger and steak topping was too much. Tasted like they dipped it in the leftover grill grease. I sent it back and I never do that... and then the worst part.... They used the same bun, same plate, same everything including the burger. They scraped the steak off and put some less burned steak topping on it. So bun was completely wet by the time I got it back (with lettuce still on it). Didn't replace the cold fries. Instead put 3 warm ones on top of the cold ones. Server really tried but the manager had an attitude about it. The whole thing started off terrible... People in the front had a horrible attitude when we walked in and asked for a table for 4. Should've known from the beginning one to leave. Daughter's meal looked to have been cooked yesterday. Other daughter had avocado topping on her sandwich and the avocado topping was almost black. I know it does that and tastes fine but looks horrible. I'd never sell someone something that looks that way... but I can guarantee you the manager there doesn't give a single crap about it or any other issue you have. Oh... they didn't have any napkins and literally recommended we go get some paper towels from the bathroom. The founders of mugshots in MS should hear about this and revoke their franchise! This is damaging to the overall franchise with this type of service and food!
Be the first to ReplyWe ordered the Blu salad (can't remember exact name) and
We ordered the Blu salad (can't remember exact name) and the hamburger steak. Both were very good and filling. If you like blue cheese its the best. Malts were some of the best I've had. Waitress was nice and checked on us several times.
Be the first to ReplyThe Uptown Mugshots vibe is fun! The food is delicious! Our
The Uptown Mugshots vibe is fun! The food is delicious! Our family had wonderful service! Alex, Lexis & manager Amir went above & beyond! Place was packed for sold out concert at BJCC but it the atmosphere here was like a pre-party before the concert :) 10 out of 10 for our family :)
Be the first to ReplyAte here tonight before a concert at BJCC and the service
Ate here tonight before a concert at BJCC and the service was outstanding! The hostess was kind and felt bad about the long wait but they were organized and working hard to get everyone in. Our server was great as well and the food was super tasty and fresh. Definitely recommend the egg rolls and the Southern burger!
Be the first to ReplyEverybody at my table had burnt food.
Pretty much rushed. The atmosphere was okay. It was a little awkward talking about this lol.
Be the first to ReplyDon't know how or why this restaurant has a low ratings
Don't know how or why this restaurant has a low ratings since everything was fantastic. Me and my boyfriend got here early since we had to catch a wrestling event later on that night. The host put us down on the waitlist and what I like about is we gave her a number and we were able to keep track of many people were ahead of us. We actually were there during happy hour so I ordered us some fried pickles which was only $3 dollars. Those pickles were delicious and you get plenty. I ended up ordering a Texas Burger and my boyfriend had the Breakfast Burger which he added an extra patty. I forgot how huge Mugshots burgers were and I had to make myself finish it. You do get plenty of food for a reasonable price. Both of ours burgers were good and our waitress was awesome.
Be the first to ReplyThe food was absolutely awful.
Had a 20 minute wait. Came in with a group of 6. I ordered the Cajun pasta which was arguably the worst food I've had at a restaurant in years. The chicken was severely burnt, hardly any sauce, bland awful pasta. 4 of our group had the burger. They said it was severely over cooked and plain. The only decent thing was the sampler our friend got as a entree. Service was decent, almost felt like she knew the food was horrible.. Safe to say I will never be back to a mugshots.
Be the first to ReplyI TRIED.
I've been to this location three times cause the food is at least decent. The service is the worst I've ever seen. The waiters/waitresses honestly don't care and seem hostile towards those who have to go orders. This last visit, I came in and there wasn't a hostess at the booth. Ten minutes later; a waitress approaches and instead of addressing me, she escorts the two women behind me to a booth. This location won't last if they continue to have such HORRIBLE staff.
Be the first to ReplyI have eaten here twice in the last few months, and both
I have eaten here twice in the last few months, and both times it was a decent experience. The food was fine, the staff was fine. I ordered a gluten free bun and the taste was ok, but it was super crumbly. Nothing was exceptional. It was kind of loud one evening I was there, but it was busy. Parking is very difficult; it's street or you have to pay for a parking spot in the parking lot behind them. I would return here again if I have the desire for a burger, but I wouldn't go out of my way.
Be the first to ReplyThe food was alright, but the waiter was terrible she took
The food was alright, but the waiter was terrible she took 50 minutes just to deliver our food, and then took 30 minutes to get us a tiny cup of mayonnaise after we were already done, the service is terrible, I would not recommend coming here if your in a rush
Be the first to ReplyLoud! Don't plan on having conversation with your dinner
Loud! Don't plan on having conversation with your dinner mates. Service was slow as well.
Be the first to ReplyAt a convention at the BJCC and decided to swing in to
At a convention at the BJCC and decided to swing in to Mugshots 11/30/23. I've eaten there before and the food was really good, but maybe this evening was an off night for the kitchen? The waitress was nice and had great customer service, but the food was sub par. My appetizers of mozzarella cheese wedges were burnt and the cheeseburger was dense and dry. Hopefully the food will be better if I decide to visit again in the future.
Be the first to ReplyI was there on a slow Monday afternoon, so maybe that had
I was there on a slow Monday afternoon, so maybe that had something to do with it. The service was much better than expected from a kind and attentive bartender. Food was a great deal, and menu had a wide range of typical bar foods. Overall I think this place deserves much higher marks than what is shown here.
Be the first to ReplyWas told 70 people were coming for a reservation during the
Was told 70 people were coming for a reservation during the Men's March Madness at 3pm. Turned away. Done.
Be the first to ReplyI came in 30 min before close for 1 beer while I charge my
I came in 30 min before close for 1 beer while I charge my Tesla. These people have such horrible work ethic they wouldn't even let me in!
Be the first to ReplyI go the little mug's hamburger with cheese.
The burger was not good. The meat at a hint of smell and the bread was stale. Not impressed. Service was okay.
Be the first to ReplyI was in town for the night and decided to give this place
I was in town for the night and decided to give this place a try . The service was good and the server was very friendly. The atmosphere was like any other sports bar ; nothing really different. The menu had quite a few items on it and the burger I ordered was good as well ; typical bar type food and taste. All in all it was a okay experience but nothing I'd write home about or recommend. We
Be the first to ReplyFultondale location.
Nice atmosphere, friendly staff and food was hot and delicious. Try Mugshots burgers...it is much more than fast food. Peggy L.Gardendale, AL
Be the first to Replyi would never ever go back here.
wasn't our first choice because everywhere else was too long a wait but didn't think the food would be that awful. I ordered Cajun pasta with grilled chicken. They gave me maybe a cup and half of cooked pasta with sauce and no grilled chicken. I didn't bother asking them to redo since so busy. it took forever just to get that. plus, the place is just crowded and sorta nasty feeling. The only nice thing was we had the nicest waitress that handled the bar area. I don't recommend anyone ever go here.
Be the first to ReplyWe went to eat here this afternoon and we were seated
We went to eat here this afternoon and we were seated quickly but had several severs pass by our table and never take our drink orders. We waited for almost 25 minutes and never had anyone come to our table to take our drink orders. We did see servers standing around talking at the host stand though. We eventually left. I haven't had service this bad in a very long time and was very disappointed.
Be the first to ReplyService was incredibly mediocre.
Had to get up & go to the front desk to get our empty condiments replaced. I ordered the grilled chicken Cajun & the chicken was very much undercooked. The beer fries were quite good though. I'd recommend this place to get a few appetizers & drink some beer while watching a game. I'd stay away if you're looking to have a good night out meal with the family.
Be the first to ReplyShouts out to Madison, our server.
She was so nice. Our food was delicious! My salad had grilled chicken instead of fried chicken with a grilled egg. It was so delicious. And the egg rolls were good too. And she kept the tea coming. Good job!'
Be the first to ReplyMy Buffalo wrap was soggy and coldI do not plan on
My Buffalo wrap was soggy and coldI do not plan on returning to the Mugshots Bar and Grill
Be the first to ReplyFirst time going was this past Sunday and it was fast
First time going was this past Sunday and it was fast seating. I always enjoy fast and good customer service. I ordered the Garlic Parmesan burger because i noticed it was a new menu item and it didn't miss. Can't wait to go back to see which burger I am going to try next time around
Be the first to ReplyDon't listen to the low reviews has really good food and
Don't listen to the low reviews has really good food and it's very cheap the only downside is that it takes like 20 minutes to get food staff was awesome.
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