I don't leave bad reviews. - Mugshots Grill & Bar Birmingham - Kaufe eine Reservierung
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🤮 1/5 - I don't leave bad reviews.
By 👻 @Matt M., 04/19/2024 3:00 am
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I am on the side of the business owner but I just can't in this case... you have to know you are wasting your money going here and will be leaving to find a replacement meal. Burger was burned and the steak topping was burned. Had lettuce on it which I asked to be excluded. Ask to have the green peppers excluded but they chose to exclude the onions too even though they said they could exclude just the peppers. No big deal. I've had worse. BUT... the burned burger and steak topping was too much. Tasted like they dipped it in the leftover grill grease. I sent it back and I never do that... and then the worst part.... They used the same bun, same plate, same everything including the burger. They scraped the steak off and put some less burned steak topping on it. So bun was completely wet by the time I got it back (with lettuce still on it). Didn't replace the cold fries. Instead put 3 warm ones on top of the cold ones. Server really tried but the manager had an attitude about it. The whole thing started off terrible... People in the front had a horrible attitude when we walked in and asked for a table for 4. Should've known from the beginning one to leave. Daughter's meal looked to have been cooked yesterday. Other daughter had avocado topping on her sandwich and the avocado topping was almost black. I know it does that and tastes fine but looks horrible. I'd never sell someone something that looks that way... but I can guarantee you the manager there doesn't give a single crap about it or any other issue you have. Oh... they didn't have any napkins and literally recommended we go get some paper towels from the bathroom. The founders of mugshots in MS should hear about this and revoke their franchise! This is damaging to the overall franchise with this type of service and food!
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