I'm truly appalled at the reviews of this restaurant. - Kono's Northshore Las Vegas - Kaufe eine Reservierung
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Las Vegas's Best Restaurants that are most frequently booked by customers of Kono's Northshore Las Vegas
Ranked #20 in Las Vegas's Best Restaurants.
🤮 1/5 - I'm truly appalled at the reviews of this restaurant.
By 👻 @Tori L., 03/03/2023 3:00 am
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I realize that places may have days with not the best service, but the food should always reflect the quality of the restaurant and this visit unfortunately did not meet the standards of our expectations. There was only one other party when we arrived. When taking our order, the gentleman taking our order just stared at us until we said something first, then when I ordered he seemed rather short with us. I spent $46 (tipped ahead of time) for a rib plate special, a turkey sandwich, and a side of bacon and seasoned potatoes. Our party had a total of 10 but not everyone chose to eat simply because there wasn't many options, but we continued with our order to try the place out anyway. There wasn't any chicken options. Most were just pork selections outside of the turkey sandwich my daughter chose. The service was slow and when they brought us our food, they returned multiple times to ask us what was missing after bringing us only 3 out of the 7 total things we had. They also told us after bringing out the first set of food that there was no rice, so we went up to ask for a completely different meal which was much cheaper than the rib plate special. They asked with an odd tone if we wanted a refund for the difference. Yes! Of course we do! Then proceeded to tell us they had rice. So no refund. Shortly after that they bring out just one of the rib plates and not the other. After quite some time they ask if we're missing anything to which we replied yes....the other rib plate that my brother ordered separately. We didn't mind the wait, until we received our undercooked, heavily drenched in oil seasoned potatoes that we learned were French fries. My brother also had potatoes in his burrito that were also not cooked. My ribs were very dry and not tasty. The Kim chee slaw tasted like straight vinegar, not pickled, and just not a good flavor. Mac salad was also incredibly dried out and the macaroni was not cooked well. I could have forgiven the service had the food been decent, but it seemed as though the food is normally not good and the staff was not professional. We could hear the cook yelling at the order takers not to accept any more rice orders? That seems odd for a Hawaiian restaurant. The gentleman that brought our food to our table stood and stared at us then whispered the food that was to be passed out (I can understand shyness, but you have to at least speak at a volume where people can hear you). If others have a better experience than we did, that is wonderful. But I can't see us returning to support this business as much as I'd love to support a Hawaiian business in Las Vegas.
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