Location: excellent. - Hyatt Centric Times Square New York - Trade Reservierungs
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- King:floor To Ceiling Windows:lounge:460 Sf
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- King Bed:city View:lounge Area:500 Sq Ft
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😒 3/5 - Location: excellent.
By 👻 @Alejandra D., 11/15/2022 3:00 am
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It's near Time Square. There's a CVS across the street and a Starbucks. Prior to our arrival, I emailed the hotel to let them know we would be arriving early and if it would be possible to check in early. I received the strangest reply, saying that their doorman would be reaching out to me. First of all, why? what is the reason? When I replied back asking why b/c it seemed odd, I never got a reply back. When we got there, we were told that our room was ready. I'm over here thinking, oh thank goodness. BUT then she said, it was an EXTRA $75 for early access to our room. WOW. We had just came from our red-eye flight, walked like 20 blocks from the train station to get here with our luggages. We were tired. It was 10AM-ish. so not like we got there at 7AM or something. I'd never had this happen before where we were refused early entry to our room unless we paid extra. We declined because I thought that was ridiculous. She didn't give us any alternative options and said check-in was at 3PM. We told the gal we'd leave our stuff there but had to reorganize ourselves in the lobby. So yeah, we had our luggages all opened in the middle of the lobby so we could reorganize our things.When we were ready to hand over our stuff, another gal Yenny? assisted us but she thought we had just gotten there. So now she was looking us up and then I told her about the $75. She turned to her coworker on the computer next to her (not knowing she was the one who told us it'd be extra) and told her, "these people were told they'd be charged 75 dollars"I didn't call her out though and say, "actually it was YOU ma'am".So then this lady was rethinking it and says "ok you guys can come back around noon, and we won't charge" (even though check-in is 3PM).Why didn't she say that earlier when she was helping us???and then Yenny gave us the option to upgrade our room for X amount for a better view and we could check in NOW with no extra early check-in fee. Um why didn't the first lady make this an option for us?? She was gatekeeping information and making our check-in experience difficult.Thank goodness for Yenny b/c she took care of us. The wifi was spotty so not that great. They have a bar on the roof that I guess is only for guests. You have to make reservations. We tried for the night of, and everything was booked online. I tried calling the phone number listed for the bar to see if there were any cancellations but instead got the hotel. The lady who answered seemed all upset and I told her I was trying to reach the bar. She was all, "are you a guest?" I said Yes. But then she said she couldn't help me b/c the bar doesn't have a phone number. I was like, well this is the number listed. She couldn't help me and said whatever Tock says, that's what it is. That lady needs some people skills.
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