Hotel Chantilly Le Relais D'aumale Orry-la-ville - Trade Reservierungs
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Hotel Chantilly Le Relais D'aumale Orry-la-ville Reviews from The Last Year
Worst Customer Service in the Business
And, to be specific, this review is for the hotel manager, Lucie. We arrived on a Saturday night after a long drive from Luxembourg and a stop at Châteaux de Chantilly. The front desk receptionist was friendly and advised us as we were checking in that we had a reservation for Sunday night, not Saturday. Upon checking our Booking.com confirmation, she was indeed correct -- we booked the wrong date. She said they had availability and she would give Booking.com a call to confirm they would allow the change of date. We left for dinner and upon our arrival was met by another front desk agent and manager Lucie. We were informed that the previous agent was unable to contact Booking.com and that we had to pay for the additional night. We did pay with the understanding that if we got the okay from Booking.com to make the date change, the hotel would honor it. We immediately got an email confirmation from Booking.com that they would allow the change. However, when we asked the hotel to make the change, they said that Lucie said no. She continued to say no in further conversations with her and Booking.com. She simply refused to allow the adjustment.