The rudest General Manager (David) in the service industry. Unacceptable - Emmett's New York - Kaufe eine Reservierung
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🤮 1/5 - The rudest General Manager (David) in the service industry. Unacceptable
By 👻 @Ricky K, 11/23/2022 3:00 am
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As a regular here, I am so sorry to say that under David as GM (Grove St), the service has fallen apart as he is so rude. Having come here for great pizza, and generally all is okay, I had a problem once under prior management where the order was brought wrong and all was made okay. A second time, I had a new server who brought the wrong bottle of wine. He didn’t present the wine closely and we didn’t love it but didn’t want to say anything as we thought it was the one we ordered. When the bill arrived we noticed they brought a diff bottle that was only $15 more. We called attention to it and David accused us of waiting to say something (and insinuated we ordered this bottle). I even went as far to show him my Google search history, but he would not apologize and was RUDE and sassy. Use caution if coming here under this terrible management- it may be okay but it may not be. The owner needs to ensure David gets training on customer service!!
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