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🤮 1/5 - Extremely Unprofessional Rude Classelss Management and Service
By 👻 @Seasoned, 08/21/2022 3:00 am
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I have NEVER experienced this low of level of Management & Service EVER at a restaurant! The lack of class and professionalism is mind bending! It starts at the top! The owner Jan Schuster! I saw her responses to the similar terrible reviews and she takes the side of her employee's and blames the customer rather than take responsibility for the unacceptable behavior of her staff and rude treatment of her customers! This is the lowest of the low! I went here about a month ago and although the food was good, the service was so rude and dismissive it was shocking! The first thing that went wrong was that I was served a dish that the plate was scalding hot that they didn't warn you of, that I burnt my fingers when I pulled the plate toward me! I had instant blisters and they dismissed this and blamed me! This went down the line from waiter to server to the manager! After talking with the manager, "Mary" who insulted me and would not take responsibility and dismissed the seriousness of this, I realized why the waiter and server didn't take it serious! The next thing was that they are misleading when you are choosing your "four course meal"! They tell you that you buy the meal, which is pricey and the other courses come with the meal! Not true! You pay extra for every course! I brought this to their attention as well, and you guessed it, the same rude, unprofessional, classless, dismissive response! They will not take responsibility for they're burning people or misleading people! I tried calling the restaurant a few days later to talk to the owner and "Mary" the so called manager just kept hanging up on me! How low can you get! After I looked up reviews of the restaurant and saw that the owner was just as bad in her dismissive responses, I realized that I was wasting my breath! So, as I told them that I would be doing, I am leaving this review anywhere and everywhere that I can! The similar reviews that I found here are the exact same thing that I experienced and can vouch for those reviews as well! Nasty! Rude! Unprofessional! Classless! Unacceptable! Horrible! Never again and I will spread the word!
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