Cafe Rio Mexican Grill 7664 W Lake Mead Blvd Las Vegas, NV 89128 United States Las Vegas - Kaufe eine Reservierung
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Cafe Rio Mexican Grill 7664 W Lake Mead Blvd Las Vegas, NV 89128 United States Las Vegas Reviews from The Last Year
I was so disappointed in this place.
First of all it's disgusting and dirty. One girl was working on all the orders, while another girl stood there "cleaning" and watching her do all the work. The food was all cold and old, and the containers were all really dirty. Cafe rio has really gone down hill
I had a terrible experience at this Cafe Rio.
I used to live by the one on Sahara, which is heads and shoulders above this one. I ordered from the app, which I would never do again. The amount of chicken on my tacos was MINIMAL, not to mention there was no cheese AT ALL. I got such attitude from two of the girls, one was making the food and one was collecting my items. EXTREMELY RUDE customer service. Today while heating up my skimy little chicken taco, I notice there is a lable on the container that is not even my order. If you insist on eating here, don't order ahead!!!! WATCH THEM PREPARE IT! I'll not ever eat here again.
The food is great, don't get me wrong.
But the service experience is always terrible. Went on a Sunday evening and it was pretty slow. The workers had no energy and made the food all sloppy. I bought a large drink only to find out they had no more horchata. Sorry, but cafe rio has hit rock bottom for me.
Can't get any house dressing when ordering from grub hub.
Why can't they get it correct. The food is dry enough without it.
I have visited several Cafe Rio branches in Las Vegas, and
I have visited several Cafe Rio branches in Las Vegas, and unfortunately, I must say that the service at this particular location is quite disappointing. The staff's treatment towards customers leaves much to be desired, to put it mildly. There is one staff member in particular, named Sam, who consistently demonstrates a complete lack of customer service skills. It seems that he always goes out of his way to treat customers poorly. I requested Sam to exercise moderation with the hot sauce, he responded by stating that he is unfamiliar with the concept of moderation. Consequently, he proceeded to pour a substantial amount of hot sauce onto my food using a ladle. It is disheartening to see that many customers have shared negative reviews about this establishment, yet the management seems to offer empty apologies in response, without taking any concrete action to address the issues.
If you are coming over for pick up or dine-in at the lunch
If you are coming over for pick up or dine-in at the lunch hour, use the app and order ahead. My officemates and I arrived at 11:30am. We were the only customers in line and waited a good five minutes to order. The line staff were preparing orders for pick up. Finally ordered my salad with shredded beef, black beans, rice, and all the other fix'ns w/Goddess dressing. Delicious AF!
Absolutely horrible service.
Ordered through delivery app and received half of our order. Reordered for pickup and arrived at the scheduled time. Waited over 40 minutes to get the food while the employees offered no explanation as to the delay. A manager needs to oversee how this place is run.
You know I really love Cafe Rio the BRAND but this location
You know I really love Cafe Rio the BRAND but this location is so God awful. The line always takes forever and the employees are generally very slow. My biggest issue is the rice is never fully cooked!! I've been here twice this week and each time I watching the clock hoping they'll move faster and hoping the rice will turn out right this time. I asked for the fresh rice because the girl scrapped the pan for the person ahead of me and it was hot but crunchy when I got home. How does one not know how to make rice?? Unfortunately this location is up the street from my job and I don't have an extended lunch hour to drive further so I will have to crave another restaurant from now on. I can't keep dealing with this and they have too many issues to expect correction in the near future.
Rarely do I find myself compelled to leave a negative
Rarely do I find myself compelled to leave a negative review, but after experiencing repeated issues with this particular Cafe Rio branch, I feel it's necessary to share my concerns. My family and I are dedicated fans of Cafe Rio and dine here frequently, sometimes multiple times a week. Unfortunately, this specific location has proven to be the most inconsistent and poorly managed of them all. We've opted for delivery from this branch, only to be disappointed every time. Our orders consistently arrive with missing items we've paid for, or they're just plain incorrect. Despite paying delivery fees, we still end up having to make a return trip to collect what we originally ordered. To make matters worse, they refuse to refund the delivery charges for our trouble. What's even more disheartening is the complete lack of apology and accountability from the manager and staff. They've even grilled me about why my order is wrong, which is simply unacceptable in terms of customer service. When they run out of a particular meat, such as pollo asado or carne asada, they substitute it with something else, assuming we won't notice. This behavior is frustrating and undermines the trust we place in Cafe Rio. I hope this review prompts Cafe Rio to conduct quality control visits at this location. Despite it being the closest to us, we're willing to drive an extra seven minutes to another branch with competent employees and managers. Additionally, I wish the Cafe Rio app allowed customers to select the specific store for their delivery. I understand that mistakes can happen, and we were initially forgiving. However, as underpaid and exhausted teachers, we work hard for our money. When we order delivery, we simply want to receive what we paid for, rather than feeling like we're throwing our money and time in the trash.
At this point im convinced you guys purposely screw over
At this point im convinced you guys purposely screw over delivery orders to save on toppings. Lack of ingredients covered by a pound of lettuce .. with a lettuce core included .. no limes .. no chips.. barely any beans or rice. Total joke and waste of money.
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