TERRIBLE CUSTOMER SERVICE!!!!!This review is strictly for - Arturo's Coal Oven Pizza New York - Kaufe eine Reservierung
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🤮 1/5 - TERRIBLE CUSTOMER SERVICE!!!!!This review is strictly for
By 👻 @Kim O., 12/06/2021 3:00 am
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TERRIBLE CUSTOMER SERVICE!!!!!This review is strictly for their customer service as I was not able to try any of their food.My friend recommended that we go to Arturo's since we were in the area. She said their food was delicious so we were looking forward to trying it (it was four of us). The restaurant is very small and was very crowded on a Friday evening. They have two outside seating areas - one on the curb that was completely enclosed and a few tables that were uncovered and on the sidewalk. We walked in to inquire about getting a table in their enclosed area when we were abruptly told by the lady at the door to go outside and wait. When I saw they had a back area to their restaurant I was told abruptly again to go outside so we went outside. While we were waiting outside several groups of people walked up. The lady that told us to wait outside finally came out - went to the other groups and sat them in the enclosed area. When I asked approached her to remind her that she told us to wait to get a table and we wanted one in the enclosed area she told us that if we wanted to sit here's a table (pointing to the uncovered table on the sidewalk). I told her that we came outside like she asked and she walked past us to seat the other people and now we have to sit at a table on the sidewalk with NO heating and people just walking by (it was a cold evening). She looked at me and said loudly if we wanted to sit either we sit there or we don't. I asked her for her name and she walked back into the restaurant. I then asked her for the manager and she said she was the manager. I told her I wanted to speak to someone else and another man appeared and said he was the manager. He told me the lady was absolutely right for treating us that way and that's that. When I told him that she walked right past us to seat the other people he shrugged his shoulders and said oh well.We ended up going a couple doors down to a restaurant with GREAT customer service (see next review).I would NEVER go to this restaurant again.
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