I searched high and low on Yelp for good pasta in the area. - Zanti Cucina Italiana - River Oaks Houston - Kaufe eine Reservierung
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π€’ 2/5 - I searched high and low on Yelp for good pasta in the area.
By π» @Brianna C., 03/17/2023 3:00 am
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I ordered a togo pasta bolognese via phone call-in and pick-up order. The person on the phone was very distracted and seemingly overwhelmed. I asked for a recommendation vs the bolognese and another pasta dish and she said I couldn't sub the meat because it was already pre-made. She said it would be ready within 15-20 minutes but most likely sooner. I arrived in 35 minutes.I went to the bar to pick-up the order and was met with a very surprised "oh! yes.... can I have your card". I said I already paid. She then went on the computer, and most likely finally put in my order. She told me the kitchen was backed up, which I found hard to believe given the dining room was not busy around 3pm on a Sunday. I'm not sure what they had to make since she told me it was already premade. In the whole time I was standing awkwardly at the bar for 25 minutes, no server, not the bartender, or manager spoke to me. I was finally offered water after 15 minutes. I helped myself to the seat and still the bartender failed to even give a pleasant greeting or offer to make me a drink while I wait. I opened my order in the car, and was very disappointed. The presentation, quantity ($25 for this), customer service and just all around experience was very disappointing. Not to mention the lid was barely on and the "sauce" (more like water) leaked all over my seats. I called the restaurant back and spoke with the manager. He told me it's fresh pasta and that's the portion that normally comes. He did not offer anything else, even after I told him how long I waited. He flippantly said "he watched them plate it in the kitchen". Really poor customer service. I would have loved to come and dine-in to enjoy the beautiful ambiance of the restaurant but I'm very turned off. I would never recommend this place.
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