Decent experience with room for improvement - Xarma Cook & Culture Donostia - Kaufe eine Reservierung
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😒 3/5 - Decent experience with room for improvement
By 👻 @NikUK1977, 06/14/2022 3:00 am
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We were one group of several, different couples that arrived at the same time for our reservation when the restaurant opened. Upon arrival the staff at the bar were busy talking to some regulars and ignored us. When we attempted to go downstairs to the restaurant we were told to wait and told "We opened 5 minutes ago, you have to wait". If you are not ready for your guests when you open then why open? I know we are in Donostia and time is fluid but for a Michelin guide restaurant you expect more professionalism. A few minutes later we were taken downstairs to the restaurant and offered a choice of tables. We chose to have a selection of dishes from the menu though it was unclear until we asked our server what the size of the dishes were (Spanish style, small plates, large plates etc.) and what was suitable to share etc. It was a bit confusing more us unfortunately. We were recommended a wine to go with our meal which was okay. The food was good but not great - my steak was badly cooked but I was offered 50% off the bill for it - I appreciated this. Presentation was excellent. Some of the other dishes were quite enjoyable but overall we found that the quality varied a lot between dishes. I am unsure why this is a Michelin guide restaurant. The staff downstairs were nice and enthusiastic so I wasn't massively disappointed with the experience but I feel that for the price it could have been better overall.
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