Great food but they lack customer attention! - Wulf & Lamb Marylebone London - Kaufe eine Reservierung
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😒 3/5 - Great food but they lack customer attention!
By 👻 @Anjna M, 03/16/2024 3:00 am
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We came here today and the food was really nice, we booked this restaurant through the fork and as we sat down we told them we have a deal on fork and if there was any restrictions to which they said no. At the end we they told us the fork offer was not available (this was my mistake as somehow the order hadn’t gone through but it would have been nice to know this at the start rather then the end) We ordered our food and drinks. We asked for water with our drinks and we ordered some great items with the menu. I have an allergy so asked about this too. We got our starters, drinks and one main really quick. But we didn’t get the water but that was ok at this stage, we finished all the starters and the one main and sat there. The waiters smiled and walked pass us about 3 times but no one picked up our plates so I called one waiter over and mentioned we were still waiting for one main and water. She went away and came back to tell us the chef didn’t make one of the mains as it had an ingredient which I was allergic to. I was taken back coz If I didn’t ask one main would have never come. At this stage my partner had already had his main (shared with me) she then apologised and asked if I wanted to order something else? I said yes ordered and reminded that we were still waiting for some water. The other main then came and the waitress kindly offered to give us a free pudding as an apology which was nice. But we never got the water and I felt like the restaurant lacked customer attention even though the food was nice due to this I don’t think I would go back.
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