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🤮 1/5 - Awful experience/ Rude GM/ Amazing food
By 👻 @michael m, 12/15/2022 3:00 am
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It is unfortunate I feel the need to take time and leave a negative review. The food is incredible, the server was great. We had no issue spending over $1,300 for a dinner of 5 and leaving a generous tip as the service was fantastic. The issue was the GM Harrison Smith. We had taken care of the check, had our coats on and finishing our drinks when Harrison felt the need to come over and ask us to leave. His reasoning you may ask ? “Excuse me would you mind getting up and taking your drinks over there? I have a party of 7 we are trying to seat here.” Can you imagine a restaurant with such a high reputation attached to a premier hotel in the heart of the most expensive area of Boston treating guests like this ? Hospitality went out the window and Harrison took it upon himself to ruin our experience. It was rude and in bad taste. Blindsided by his decision to come over, I voiced a concern for customer experience. Harrison replied in a condescending tone and followed us to the door. I will make sure to tell this story to any and everyone looking for suggestions. I will also make sure when my company is setting up celebratory dinners of the like, the last place we will be is Uni.
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