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🤮 1/5 - Big expectations....
By 👻 @Brent G, 02/19/2021 3:00 am
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I was looking forward to a nice night out with my wife after the winter weather and power outages all week so we decided to try this place out instead of our favorite place in Sugar Land, Carmelos. It was totally packed when we arrived, which is normally a good sign. After waiting half an hour to get a spot, we sat down and decided to get a few margaritas to unwind. One spicy without salt, one normal with. The drinks came out and the orders were flipped, mine had no salt and my wife's had salt on her spicy margarita. No big deal, they're busy and mistakes happen. When I told our waiter that it was a mistake and it was supposed to be the opposite, his only response was sorry, it's a busy bar night. Nothing we can do. I even offered to drink my wife's drink if they could bring us a new spicy margarita without salt so she could have what we paid for. Nope, again evaristo replied that the bars busy and it's not his problem. I wanted to leave and just let them drink the mistakes but it was our first night out in awhile so we stayed. Next up was guacamole. It was good if you like mashed up avocado with no other flavor other than some tomato and onion here and there. Again, they're busy so maybe it was just bad luck. Finally the entrees come. My wife is vegan so she ordered the vegetarian chalupas, no cheese or sour cream. They come out and yup...cheese is all over them. Evaristo actually apologized, which I didn't know he knew how to do, and said it would be fixed. 5 minutes later they bring out tostadas that looked like they're straight from the taco bell down the road. Just two flat tortillas with beans and lettuce and tomato. And the sauteed veggies she asked for on the side were brought out cold and just steamed without any flavor. On the bright side, my burrito was decent and actually lived up to its name as being gigantic. But I would much rather give my money to Carmelos that had a much better tasting burrito for less money and most importantly, waiters that actually give customer service. We still gave a 20 percent tip because Raul was great and waited on us for half of the time but I'll never return to this place because of Evaristo and his lack of caring about doing his job. Maybe a busy night made him lose focus on his sole responsibility to serve his customers as a waiter, but these are two customers and everyone they talk to that will never come back. Do yourself a favor and make margaritas at home and go to taco bell for the same quality food and better customer service than this place. Unless you want to get some overpriced "chalupas" as shown in the picture.
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