Ambiance is great in the main room. - The Tower Bar West Hollywood - Kaufe eine Reservierung
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🤢 2/5 - Ambiance is great in the main room.
By 👻 @Erica S., 12/30/2023 3:00 am
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Jazz musicians are so talented. Bartenders are kind. Cocktails are great. I've been coming here for years and really enjoy the service during the day and for brunch. More recently, I've been coming here in the evening for a change of scenery. My rating is low because the evening service is really bad. The hosts made my guest and me feel uncomfortable. When we made our reservation days prior, we were in the restaurant and checked with a hostess if we could return another evening and request the nook in the window for two. The hostess explained they can't guarantee it but she'd put it in the notes. Prior to the reservation, I received a phone call to confirm my arrival which I used as another opportunity to see if it was still noted. The person on the phone said the same thing, can't guarantee it. So when I arrived, I didn't have the expectation that the area would be free because they warned me it wasn't guaranteed. I've been a hostess in BH and NYC, I'm familiar with the protocol. However, when we arrived the requested seat was open so I went back to the original hostess to request the area and the male hostess insisted he handle it on my behalf. I explained to him my notes requested this area but he later insisted it wasn't free. He then makes it a point to let me know it's saved for a "special reservation". Point is...we were treated as 2nd grade customers for whatever reason (even though I lived next door for years and frequent during the day). We're told that we can't make "special reservations" to then be told that the seat we wanted is taken by a "special reservation". It made us feel unwelcome. To the point, that my guest and I decided to only have one drink and some truffle fries then hit the road. As if it wasn't enough we were sat facing a wall (literally one seat faces a column then the other wall) so you can't enjoy the ambiance...our server makes it a point to let us know that these tables are typically for people eating dinner only. We knew that. We wanted to enjoy our steak and wine in a nook and quite frankly wanted to leave. Eventually we left, and of course, no one ever sat at the table we requested. It was empty when we left.
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