Lovely food, great wait staff, welcome needs some work. - The Stonehouse Restaurant Santa Barbara - Kaufe eine Reservierung
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🙂 4/5 - Lovely food, great wait staff, welcome needs some work.
By 👻 @Paul D, 03/27/2023 3:00 am
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We had booked a table for Sunday brunch for two couples to celebrate a birthday. We had dined the Friday night before as well and had asked where we would be seated for brunch. Our waiter went to check and came back and pointed to a table adjacent to the glass wall on the upper deck. We were well pleased with the table and looked forward to a beautiful brunch enjoying the lovely view. When we arrived for our 10 am reservation, we were told by the unengaged hostess we would be sitting outside downstairs where there is no view. We said that we had already checked previously and confirmed we would be sitting upstairs at the indicated table. She insisted they were “full” and we were now downstairs and there was nothing she could do about it. We dug in our heels and asked to speak to her manager. Another employee, presumably a manager, came over and asked if she could assist. We explained and she conferred with said hostess, told us the table we had been promised was now given to “onsite guests” but did provide a table on the upstairs deck albeit farther from the water view. We sat for two hours and watched the original table remain empty and not only were they not full, many tables remained empty the whole time we were there! Despite the rocky welcome we did enjoy a lovely meal and great service as was enjoyed Friday evening, however SYR did not endear themselves to us with their practice of holding tables for on site guests for an unlimited time period and not being honest with us they were full when they clearly were not. Not feeling valued as a guest would make me think twice about returning when there are numerous great restaurants in the SB area.
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