I have never experienced such terrible service and attitude - The Spaniard New York - Kaufe eine Reservierung
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🤮 1/5 - I have never experienced such terrible service and attitude
By 👻 @Katherine S., 03/06/2023 3:00 am
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I have never experienced such terrible service and attitude towards a customer. I was with my family and friends and ordered drinks at the bar. To begin with the bartender, Brian Lerner, had a stinky attitude, so I left him a 15% tip on the first order. When we went to reorder drinks, he purposefully ignored my friend and I for 10 minutes. Finally when we managed to order a drink, Brian set down the drinks and said, "I will not give you the drinks until you give me a card." I therefore proceeded and told him I would pay him cash. I was not happy with his condescending manner and had no intention on tipping him for the bad service now. When I collected the cash I was $1 short and had only 4 quarters so I gave them. He proceeded to tell me that he did not accept coins and I told him that is what I had, which was true. The bill was paid in full. I did not purposefully give him coins. He then called over security to escort me out of the bar. Nor was I drunk or being disrespectful. On the contrary, the disrespect and ill attitude all came from Brian. You would think that customers should be treated nicely, but Brian had not a drop of hospitality in his behavior. Maybe he was having a bad day, but that gives him absolutely no right to be disrespectful nor kick me out of the bar. If I was misbehaving, I understand the actions that were taken, but that was not the case. Bartenders like Brian Lerner have no place in the hospitality industry. Whoever hired this person should really reconsider the staff they are hiring. Anyone that comes across this bartender, please run the other way and never hire him to work for you!
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