Deliciously prepared food but, the service did not match the ambience and reputation - The Prime Rib at Live! Casino & Hotel Hanover - Kaufe eine Reservierung
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😒 3/5 - Deliciously prepared food but, the service did not match the ambience and reputation
By 👻 @Charlie C, 06/27/2023 3:00 am
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My third time eating at The Prime Rib in Hanover (Maryland Live!) and just like the other 2 times, the food was delicious. BUT, this time, the service was poor. They rushed us through the meal (3 people about $400) in 1 hour. I sent a email to the General Manager and I got a call. I did not ask for any freebies, credits or anything else, I just want the restaurant to have service that is better than any regular, run of the mill restaurant. I enjoy the style and ambiance of steak houses and I know they are not inexpensive and I'm "okay" with that. I just want each experience to feel special (which it didn't this time). I hope they improve their service level.
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