Afternoon Tea. Sadly disappointing. Very poor service. - The Palm Court London - Kaufe eine Reservierung
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🤢 2/5 - Afternoon Tea. Sadly disappointing. Very poor service.
By 👻 @Gerly W, 05/01/2022 3:00 am
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We were a family group looking forward to a happy afternoon together. Unfortunately this was marred by very brusque and unfriendly service from our server. We we also overcharged; 2 of our group were offered tea when we sat down; it was not unreasonable to expect tea with afternoon tea. However this was added to the bill as an extra despite us saying we already had tea when the order was taken. Maybe the feeling of disappointment is greater because I have compared the experience to many others I have had in a variety of London hotels over the years. One shouldn’t have to ask for tea to be refreshed or fresh cups to be provided. No hot water was provided for top ups. The tea when it did arrive was not hot, as tea absolutely should be. The food was generally tasty although portion sizes felt mean and when we did ask for refills ( clotted cream for the scones, for example) they were delivered to the table very rudely. I will definitely not be recommending the Palm Court for Afternoon Tea. The Palm Court itself was a nice space in a good location for meeting friends & family in London.
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