Beautiful disaster! - The Lighthouse Leicester - Kaufe eine Reservierung
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Ranked #22 in Leicester's Best Restaurants.
😍 5/5 - Beautiful disaster!
By 👻 @JillyLeicester, 02/17/2022 3:00 am
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We love The Lighthouse and having seen it advertised on Insta couldn't wait to book the Valentines Lunch. I emailed and confirmed a booking for Saturday lunchtime.
I should explain that as an anorexic it is terribly difficult for me to eat out, but needed to think of the hubby and it was the promise of Beetroot Carpaccio that assured me I could feel comfortable booking. When we arrived we were given the regular menu. Assuming a mistake I got up and asked for the Valentines Menu. At this point the manager very brusquely told me it was not available until after 5 (something that was not mentioned in any of their advertising nor when I specifically requested it in my email.)
Feeling tears building I asked to speak to a manager. My husband at this point, with his head in his hands sensing stress, suggested we just leave. I realised the manager was who I had originally spoken to. I was expecting absolute disaster.
So why the 5 star review? Because the manager realised her mistake (we all make them when we are busy and stressed!) and couldn't have done more to make our meal romantic and enjoyable. Although the menu options weren't ready she ensured we got 2 free rounds of Valentines cocktails (which were completely delicious!) My husband was delighted with the huge portion of pork belly he received and while my illness meant I couldn't stand to eat any of the wild mushrooms on toast I ordered, they certainly looked good.
We were frequently checked on by staff. The ambience of the restaurant was very relaxed. The manager came over to apologised a second time and to really make our visit special she allowed us to go and have our dessert and coffees in one of the igloos which was just wonderful - A private room with Bluetooth speaker and heater looking out on the canal - very romantic!
I thought this would be the meal from hell from our arrival but we left happy and relaxed; feeling valued and having had a really memorable experience. Would check the fine print on special events next time but will certainly return!
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