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🤮 1/5 - Don’t bother making a reservation here
By 👻 @Shanelle, 02/12/2023 3:00 am
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Reservations here are pointless - they won’t honor it anyway. I’d like to start by saying I was really excited to try this restaurant. I’ve heard lots of good things and was looking forward to coming here to celebrate my friend’s birthday dinner. We made a reservation for 8pm on a Friday night, and our entire party arrived at 8pm on the dot. When we checked in with the hostess, she informed us that we’d have to wait a little longer while they cleared out the table. After ~15 minutes, we still hadn’t received any communication from the hostess so we checked in again. She informed us that they were waiting for another party to finish up their dessert, then we’d be seated. We continued waiting for a total of 40 minutes past our original reservation time before we asked to speak to a manager. The hostess attempted to brush us off, saying that the manager would be coming shortly even though we clearly saw him wandering around the restaurant. We finally managed to get a hold of Jeff Smith, the manager, and explained to him that we had made a reservation for 8pm, but it was 8:45 at this point and we still hadn’t been seated. Jeff made no apologies for the inconvenience, and instead said “I don’t know what you want me to do, you wouldn’t like it if I tried to rush your party out of the restaurant.” You’re right, Jeff, we wouldn’t like that. But we also didn’t like it when you refused to honor the reservation we made either. At this point, we decided that it wasn’t worth the wait and informed Jeff that we’d like to cancel our reservation. Jeff responded by saying “Where are you going to go? I know this area very well and you’re not going to get anywhere better on a Friday night.” He offered us free appetizers for wasting our time, but we decided to call it quits and opted for Ave. 26 tacos instead. In summary, we were shocked at the complete lack of consideration and rudeness of the staff. While the food looked delicious as we saw plenty of other parties being seated and served on time, it simply isn’t worth the trouble of dealing with Mr. Smith and his staff. I recommend visiting all the other places in the area for good food, including Bavel, Bestia, Rossoblu, Maccheroni Republic, and more.
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