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the DOUGLAS, Autograph Collection Vancouver Reviews from The Last Year
Housekeeping a minor issue
Nice hotel in a slightly inconvenient location for the average tourist. Very convenient if you are attending BC place or Rogers arena; plus handy for YaleTown etc. We had a car so transport was no problem, but there are buses and Yale-Roundhouse Station is about 10 minutes walk. The hotel is lovely, very clean and comfortable. We were met by staff who took us and our bags up to the check-in floor. You only have to do it once to understand the layout. The Douglas is attached to the JW Marriott so there are lots of options for dining and entertainment (Casino) There is a couple of coffee shops across the road too. I found the Yeti cooler box a poor substitute for an actual fridge, but it worked OK to chill a bottle of wine etc. The only other quibble I had was housekeeping. I feel that at a hotel of this level, there should be no debate about daily refreshing. We got back on Saturday mid-afternoon and to find the room as we left it. I have no problem with making my own bed, but do appreciate the basic level of clean towels and garbage removal. Anyway we spoke to the staff and had no more issues.
The Best Marriott in Western Canada!
Once you get used to this property it's not just a hotel, but an epic staycation. I've stayed here maybe 20 nights in the last year and was treated the same from night 1 to recent. Here are some of my favorite highlights: Pros: - Fitness lovers this is your hotel. You get access to the JW 16th floor gym which is better than Equinox. Squat racks, machines, not busy, kept clean next to the spa. Step outside for a rooftop hot tub after your workout. Yes you have to walk to the other side of the property. - Decor - Being a modern property the rooms, hotel, check in desk, restaurants, gym, everything is curated and new. The rooms are more appealing than the JW. (less the desk "chair"). - Amazing service - Here are some examples of how helpful the staff has been: free kombucha, beer and coffee on check in, sometimes snacks. Once brought up a roller bed at 2am for a friend of mine to crash on short notice. Make sure you have the Bonvoy App - I've requested ice, glasses, robes, slippers etc, even wine. They reply and deliver your items promptly, even if you're in the shower or away, they'll leave it at your door or in the unit at your request. The response time on the app is faster than most Marriott hotels. I forget the names of everyone at the desk but from managers to agents everyone is very helpful and friendly. - Recognition of Marriott status - This might be niche but I've found the hotel to be great at this. Upgrades on check in when possible, very strong platinum room service breakfast offering (less a couple poor menu items..), always late checkout with a standard room, early check in, I always here the staff say thank you even for silver members, I like this. You won't get access to the JW lounge which is very good, however I actually prefer the rooms in the Douglas, and the lounge isn't worth $150 extra room rate. The only cons I can think of are: - Platinum (free) breakfast quality - This one confuses me as it's not cooked in a "real" restaurant but some mystery kitchen. The pankakes are out of this world and you get great coffee and even fancy juices, but then basics like the scrambled eggs are some of the worst I've had, not sure how they do the eggs.. doesn't bother me as it's free and you get 2 items. - Not a place to do work in the rooms. Unfortunately, the sunken leather desk chair will break your back in <5mins unless covered with cushions. I assume they bought these for the aesthetic however it seems like a miss. Some people have to do work even during a leisure stay. Best place to do work is the Honey Salt restaurant downstairs at JW (also great real breakfast $), or the large table in the Douglas lobby level. - Yes it can be a party property on the weekends however as long as you're not on floor 7 above the nightclub (d6) you won't hear a thing. Looking forward to my next stays at this awesome unique hotel.
Exceptional customer service from the moment you walk in
Exceptional customer service from the moment you walk in the doors, to checking in where we received a beverage taster while checking in even, to the front desk agents. We were greeted kindly and genuinely and given recommendations for the area, which made us feel like we belonged and were appreciated. The hotel is gorgeous, unique and modern. Our room was on the top floor and was quiet, clean, and beautifully sleek! There's a great ambiance to the whole place and we really enjoyed our time there. Can't wait to return!
Wouldn’t stay again
So we were only here for a short 2 days. Though the room 'looks' nice here is what happened. 1. Very confusing on where to check in, why aren't there signs or an email prior? 2. We are in room 1664 which the front desk person said they are happy to upgrade us to the top floor, not telling us that it is right beside the service elevator which makes grinding, banging, clacking noises 24/7. Thanks but no thanks to the 'upgrade'. 3. I was unpacking and saw something on the floor, I assumed it was mine, nope a USED CONDOM wrapper, so how well are they cleaning? 4. Every single floor we have been on we go to use the sanitizer and it is empty. 5. The gym didn't even have wipes, also empty. 6. We did call the front desk the next day and they offered to move us to another room on a lower floor away from the service elevator but now we are unpacked and leave tomorrow anyhow. No point. Thank god I brought earplugs. It is like they don't care. We would never stay here again. I would stay at the parq JW Marriott, it was much better, big gym, pool and no noise or condoms. LOL.
Flew into Vancouver for a concert and spent 1 night at The
Flew into Vancouver for a concert and spent 1 night at The Douglas. Great service at check in with a welcome beer and Kombucha. Great staff with a great hipster vibe to the hotel. The room was lovely with a great view of the Cambie Street bridge. Coffee, robe and slippers all available in the room as well as the use of a yeti cooler for a day out. The hotel backs onto BC Place and Roger's Arena so it's a great location for any games, concerts and major events in the city. Yaletown is right outside the door and it's a great community to grab a coffee and stroll through. Close to the waterfront and all the wonderful things the city of Vancouver is known for. The hotel was so quiet so we were able to enjoy a late start in the morning after a late night out. Would highly recommend and hope to be back again soon.
Prime Location, Excellent Choice
The location earned full marks for us. With a dinner meeting in the same building complex, we debated between the Douglas and JW Marriott, and I'm glad I chose the Douglas, as suggested by others. Exploring the area, losing $10 at the casino, and the overall stay were enjoyable. The only persistent inconvenience was the reception being on a different floor than the entrance lobby.
Confusing and underwhelming
The trip started terribly with no indication of where to park with no direction from Staff. It’s like a Vegas Casino maze of buildings and congestion. DO NOT STAY HERE . The front desk staff was unhelpful with directions etc. I met other customers in the elevators who were equally as lost. Paid $300 a night for a shoebox with a confusing parking scenario. So incredibly disappointing
Disapointment - Do not recommend
My recent stay the hotel left much to be desired. Despite reporting the bathroom door not closing, it was not fixed, making it inconvenient for three women sharing the same room. Service was subpar, starting with a rude and loud welcome. Amenities (hydrotherapy does not equal a hot tub) didn't match the pricing, and the lack of a fridge was inconvenient. The Honey Salt restaurant disappointed both in quality and service. The advertised breakfast included for two people turned out to be a $48 room service, which could not cover a simple breakfast and a coffee. I recently had a much better experience at the Autograph Hotel in Halifax. I was very disapointed by my experience, it is definitively not fitting the price point. I'm sad to say we would have been better in a standard hotel.
No rest
The Douglas hotel is beautiful and clean. It matched all the photos and exceeded in style. However, my husband and I were kept up until 2am with the music. I had no idea a hotel could do this to their guests. I’m sure it may be a great place to stay when their bars are closed but sadly, I will not be returning. I brought up my concerns to the front desk and they just laughed it off and said “I’m sorry, I’ll note your reservation that you need a quiet room next time.” We had a very loud sound machine on, plus the TV and we still heard the loud music. I would warn anyone to avoid staying here if they need some rest at 2am on a Friday evening.
Incredible experience at a world class hotel
My partner and I hosted our wedding weekend at the Douglas and we truly couldn’t be happier about our choice. The hotel is located in a fun part of Vancouver, beautiful “pacific northwest” themed rooms and lobby, comfortable beds, excellent restaurants, a fun casino and INCREDIBLE STAFF. We have stayed at many luxury hotels around the world and the service we received at the Douglas was some of the best ever. Highly recommend this hotel for anyone looking for a high end, comfortable and beautiful place to stay in Vancouver.
INCREDIBLE + THE PLACE TO BE
This hotel balances luxury, class and elegance with an energetic and vibrant atmosphere and is one of the best hotel experiences I have had whilst staying at Marriott hotels. The customer service in general was incredible, especially from the woman who checked me in. It was a very last minute booking yet the room was prepared quickly so I didn’t have to wait. The room and entire hotel was gorgeous and very clean, and the Aesop toiletries smelled so good. The food and drinks at the bar was amazing, and at the front desk I was offered the best kombucha I’ve ever tasted. The hotel is next to BC place so I would highly recommend this hotel if you are attending an event there. If there’s a concert that you don’t plan on attending, there’s a great outdoor area to hear the show and the bar was also having a super cool event. I only stayed at this hotel because I was traveling back home and stayed for one night instead of a enduring a 23 hour journey with a layover. I truly wish I had more time to explore the rest of the hotel but after staying here I can’t wait to be back!
Healer
We stayed here to attend a concert at the QE. Perfect proximity. Check in was a little challenging with a private party blasting music in the adjacent bar, but only upstairs we found the “Fir real forest” experience to be warm and inviting. Speaking of warm and inviting the hot tub and pool atop the JW Marriott is open to guests of the Douglas and just a short walk. Also warm and inviting was the breakfast in bed service. Love the Salmon Bagel!
Excellent hotel.
The design elements were perfectly appointed giving this hotel a luxurious yet modern feel. There was a great balance of metals, concrete, and warm leather elements. Not quite all the way to hipster style but a good cool vibe. The service was excellent, starting with Eis up at the front desk. I was very impressed by the hotel. The balance of high end design elements but not having a stuffy, uncomfortable feel was key. I really felt that this hotel brand was perfect for couples on holiday or professionals for work. I would definitely recommend in Vancouver.
Absolutely amazing experience during my stay here.
Staff and service was amazing. The room was well provided with everything required and clean. Def will be booking here in the near future. Amazing view from our room
Vancouver's very best.
On site casino. Middle of yaletown. Close to all restaurants and activities. Frequent visitor to the Jw and the Douglas !!
Vancouver's Best Hotels that are most frequently booked by customers of the DOUGLAS, Autograph Collection Vancouver
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
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🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
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Click on "Take off the Market Option" in your portfolio
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Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
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Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
How do I deposit $?
I've earned $150 in a transaction and am not able to send this to my account. It's been rejected 3 times because I'm asking for too much?
The customer support function has provided zero responses and there are so many fees on the deposit process. What the heck? Has anyone been able to withdraw $ from earned bids?
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Finding reservwtion
What name do I say the reservation is under?
Give the best answerTransfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerCancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!
Can’t wait to last minute?!
How do you set a timeline for getting your bid accepted? I can’t wait till the actual time I want to go. I want to know at least eight hours ahead of time. How do you do that?
Give the best answer