REAL PROBLEMS FOLKS.. Frozen and microwave food being passed off as fine dining... STAY AWAY - The Clocktower New York - Kaufe eine Reservierung
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🤢 2/5 - REAL PROBLEMS FOLKS.. Frozen and microwave food being passed off as fine dining... STAY AWAY
By 👻 @Paul Saulino, 07/23/2022 3:00 am
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Hello - our party dined at the Clocktower Friday July 22, 2022. It was a highly anticipated meal coming on the heals of a long work week, amongst friends and colleagues, and some well needed time for relaxation. So.. up until the point we ordered our meals, things seemed normal. Then, the problems started. First, it seemed to be taking an inordinate amount of time to bring our appetizers (I did not order an app but the other members of our party did), and as such the desire for bread presented itself. Noting other tables had received bread 15 minutes before we did, a request was made. After another 10 minutes and no apps or bread, a 2nd request was made. After another 10 minutes and nothing, we asked and were told "it's coming". Five minutes later and the bread arrived. And arrived it did. The outside was hot, crusty, and looked nice - until we broke into it, and the center was COLD. And by that, I mean ICE cold. Clearly, the bread was frozen and reanimated. Whilst I would not make a huge deal about bread in a meal such as this (they did eventually replace it with bread that was hot, though but clearly still not fresh), it was a harbinger for the next step in the meal. Two of us ordered the Halibut; when the Halibut finally came out (accompanied by a table side nape drizzle of lemon beur blanc), a quick sampling of the dish revealed a MUCH larger problem. 1.) the fish was barely luke warm with the sauce slightly hotter; 2.) the consistency of the fish exposed itself as being previously frozen and potentially microwaved. The texture and flavor were off, and reminded me of the frozen fish you would buy in a super market, more specifically Trader Joe's. Now, I will say that I do have expertise in the area of food preparation, so for me, I do not say these things lightly. Also, taking a step back, everyone knows that COVID hurt many establishments and that not all came back the same as they were before. Perhaps this is the case with the Clocktower? However, the observed abundance of managerial staff on the floor would lead me to believe that may not be the case. Nonetheless, we were offered, and declined to have our entrees remade; as a kind and appreciated apology, they comped our drinks and apps. This helped somewhat, but the bottom line: Caveat Emptor.
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