A Steakhouse that doesn’t know how to cook meat! - The Capital Grille Miami - Kaufe eine Reservierung
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🤮 1/5 - A Steakhouse that doesn’t know how to cook meat!
By 👻 @Randy C, 02/18/2023 3:00 am
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Granted, I usually come here on a personal level and this time it was a private room for a Business dinner. The service was ok, however the food was horrendous. The appetizers were greasy and cold. Not a good combination. The steaks were the most poorly prepared steaks I ever had in a steak house in North America. I mean seriously! This is a steak house of some repute. If they don’t understand here what “medium rare” / “medium” / “medium well” means then they should not be here doing steaks. My colleague and I both ordered MR steaks, his was Super Dry Well Done and mine almost Well Done. We sent them back twice. Each time was a different adventure. Finally he did get a MR, I did not. They brought me a “Seared Rare” and insisted “this was MR” nad it was me who did not know what I was ordering. A great customer service tool. Tell the customer they are wrong. I came to eat steak, left eating Salmon! A disastrous visit to a steakhouse. Will absolutely not come back here. This property has been sold already. Maybe their good cooks have left already to other restaurants popping up in Miami like weeds. Regardless, it is inexcusable to not know how to cook Meat at a steakhouse. The additional agony is the horrible management and cooking support in the aftermath of a complaint. They tried to convince me “I” was wrong. I did not pay - so I do not know if they discounted anything from the bill.
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