Yesterday's experience at this restaurant left much to be - The Bird Streets Club West Hollywood - Kaufe eine Reservierung
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🤮 1/5 - Yesterday's experience at this restaurant left much to be
By 👻 @Alice C., 03/24/2024 3:00 am
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Yesterday's experience at this restaurant left much to be desired in terms of customer service. If you or your family are from diverse backgrounds, be prepared for potential rudeness during your visit. My boyfriend and I arrived for brunch around 12pm, and despite ordering chicken strips, I was served chicken wraps instead by a young Caucasian waitress. When we politely requested a correction, the waitress became defensive, insisting she had heard my order correctly. Despite clarifying my request, she remained obstinate, leaving me with the wrong dish. It was disheartening to encounter such inflexibility from a service industry professional. While I don't expect Michelin-star service, basic courtesy and a willingness to correct mistakes should be standard. Unfortunately, the waitress's dismissive attitude only exacerbated the situation. Our experience improved when another waiter, Scott, took over, but the initial waitress never acknowledged her error or apologized. This lack of accountability is concerning. Despite my boyfriend's generosity in tipping Scott, it's crucial for the restaurant owner to be aware of these issues and address them promptly to prevent further dissatisfaction among customers. Respectful communication and accountability are essential in any establishment, and I hope this feedback leads to positive changes.
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