A disappointing experience to what should have been a - Thai Kitchen Bird Pepper Bellevue - Kaufe eine Reservierung
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🤮 1/5 - A disappointing experience to what should have been a
By 👻 @Scott P., 07/25/2022 3:00 am
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A disappointing experience to what should have been a fantastic meal and experience. While the food was great (although a bit overpriced for the quantity compared to other local Thai restaurants), it is the establishments policies that floored us. We arrived in time for Happy Hour (a family party of 6), and ordered two items off the Happy Hour menu. We also ordered two drinks as we believed was the policy (1 drink for 1 Happy Hour item, etc.). However when the bill came, we were told that the entire group had to order at least 1 drink for any Happy Hour item discount. Any absolutely ridiculous, costly policy (again, many establishments require 1 drink for 1 item match, which is reasonable). I pointed out to the staff had it just been my wife and I, we could have gotten the two Happy Hour items; but because I had my whole family we were not entitled . We were told that's the policy; with no attempt to correct or make it right. After spending close to $170 (including 20% gratuity), it's more the principle than the cost itself. And then to be told we "weren't charged for the wrong dish that was provided" (it was replaced after the meal was almost complete, we didn't even know they had given us the Tom Yum instead of the Tom Kha); as if that was some sort of "bonus". I feel the staff was polite but working off the orders of management and probably had their hands tied. Cannot return or recommend this restaurant. Again, 1 drink for each Happy Hour item is fair. 4,6,8,10 drink minimum or however big your party is for one item? Asinine.
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