COMPLETE Disappointment - Sugar Factory American Brasserie - Atlanta - Kaufe eine Reservierung
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🤮 1/5 - COMPLETE Disappointment
By 👻 @Love2Trav31, 05/08/2022 3:00 am
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My daughter made reservations to celebrate Mother’s Day with me. I asked the hostess if we could sit elsewhere, because our table was upstairs right next to the bathroom. She said no because they were too busy. There were several tables open. Our waiter took our drink order, he was nice and professional. I asked him if he had another open table so we could move from the bathroom. He didn’t but accommodated us by moving us a few tables down. We sat there while several members of the wait staff were standing around talking and no one ever came to take our order. My ordered drink sat on the bar for several minutes and was never brought to me. Our original waiter eventually checked on us, even though he did not have our table. I asked for a manager. She came and I explained my experience as a first time guest celebrating Mother’s Day. She explained that the hostess isn’t allowed to change tables without a manager’s approval. The hostess did not bother to ask a manager and came back up and saw we were sitting elsewhere and did not say anything regarding the change in tables. The manager went to check to see who was assigned to the table and came back to let me know our original waiter would help us…she did offer to have my drink remade but I was no longer interested. I told her we were deciding if we were going to stay. We decided to leave. Completely disappointed in my attempt to enjoy dinner there. The manager tried to be helpful and our original waiter did…I appreciate them. But the remainder of the staff there were unprofessional. We were seated directly in the line of sight of where the waiters were standing around and whoever was assigned to our table couldn’t have missed us. Please believe that if there were no one assigned to that table the manager would have made that clear from the beginning. Seems she went to ask the staff and all refused except our original waiter.
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