Steigenberger Frankfurter Hof Tripadvisor Reviews - Steigenberger Frankfurter Hof - Trade Reservierungs
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- Any Room Type
- Any Superior Room
- Superior (25 35sqm Double Full Bathroom Ac Tv Safe Minibar 1 Btl)
- Any Deluxe Room
- Deluxe (36 45sqm Double Full Bathroom Ac Tv Safe Minibar 1 Btl)
- Grand Deluxe (36 45sqm Renov King Full Bathroom Ac Tv Safe)
- Any Suite
- Junior Suite (46 55sqm Double Full Bathroom Ac Tv Safe Nespresso)
- Studio Suite (55 69sqm 2 Room Suite King Full Bathroom Ac)
- Any Executive Suite
- Executive Suite (70 90sqm King Lounge Dining Full Bathroom Ac)
- Presidential Suite (120sqm King Living Dining Bathroom Ac)
- Royal Suite (300sqm King Living Dining Kitchen Bathroom Ac)
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Ranked #20 in Frankfurt am Main's Best Hotels.
Steigenberger Frankfurter Hof Tripadvisor Reviews
Latest Reviews On Tripadvisor
34 Reviews
0 Replys |
Only the best!
The Steigenburger is an amazing luxury hotel. The amenities made me feel like I was at home and everyone was so nice. I highly recommend this location and if I return to Frankfurt this will be my go to. The location was in easy walking distance to everything. Thank you for a fabulous stay! ❤️
Be the first to ReplyThe loveliest of hotels.
This is our second visit here. This is one of my favorite hotels globally-and will always plan to stay here when in Frankfurt. The hotel staff are extremely helpful, friendly and professional. The hotel is kept extraordinarily clean and well- appointed. The historic building is a treasure in itself -showcasing photos of its own history in some hallways. The location is exceptional - no need for a car to enjoy Frankfurt's city treasures. They have a reasonably priced early check in option and were generous with us when we asked for a bit more time checking out.
Be the first to ReplyA bit of luxury in between 😊😊
If you have a meeting coming up early the next morning and you want to be there on time, an overnight stay at the Frankfurter Hof is perfect!! Friendly welcome, great room, very good mattresses with a selection of pillows, very quiet, slept really well. The breakfast with a huge selection lets the day start well!!!! Always happy 😊😊😊
Be the first to Replycompetent and friendly
Great hotel, we felt very comfortable. Staff competent and friendly. Luxurious ambience and first-class service. Flat screen TV, air conditioning, minibar, desk and safe. Very central location, good connection to local transport.
Be the first to ReplyBeautiful city hotel with lots of elegance
Very nice, very luxurious! Large rooms, very tasty food and good breakfast. The prices for drinks are overpriced, because they certainly aren't reinventing the wheel when it comes to a can of beer! The staff, as far as we can tell, were very nice but we were only there for one night.
Be the first to ReplySimply the best!
We are customers of this Hotel for many, many years. Lately we were a bit disappointed, we did connect this with the takeover of the Steigenberger-Hotels by a new investor. This last weekend however everything was back to normal and we experienced a 5 Star Hotel in all respect. No complaints, to the contrary, we had a fantastic WE and the breakfast buffet is yet again the best you can have. Worth mentioning the service, which is outstanding wherever, reception, concierge, bar, restaurant! Congratulations, we will be back, for sure! Pierre KREITZ - Luxembourg
Be the first to ReplyHeartfelt thanks for an exceptional stay
I wanted to express my sincere gratitude for the exceptional experience I had during my recent stay at Frankfurter HOF. From the moment we checked in until the day of our departure, I was thoroughly impressed with the quality of service and attention to detail. I appreciate how V (Assistant Front Office Manager) assisted us with our check out issue. The staff demonstrated unparalleled hospitality. Each team member I encountered was not only professional but also incredibly friendly and attentive. Their warm welcomes and eagerness to assist with any inquiries truly made me feel valued as a guest. Truly an Iconic property.
Be the first to ReplyVery good stay. Positive surprise
Great stay at the Steigenberger. I lived for many years in Frankfurt and now I travel regularly to the city on business, so I know the city and hotels offer quite well. For some reason, I regularly stay at another hotel in the area and not the Steigenberger, but this time decided to change and try this hotel. Must stay that experience was great. The hotel is an iconic and impressive building, old but extremely well maintained. From a location perspective it's very centric, great location, close to the shopping and business district. Room is very nice, well equipped, spotless clean, very good wi-fi connection, well stocked mini-bar, espresso machine...all in all, very nice room. Bed is comfortable allowing for a very nice sleep. Room as 2 double-glazed windows what isolates noise very well and at the same time can be opened for some fresh air. Didn't try the restaurant, but the room service. Food was ok, well served and delivered right on time. Staff in general very friendly and client oriented. Two areas which prevent me of giving the hotel the highest rating: 1. no usb sockets in the room, making challenging the charge one more than one device at the time. Did have only one adaptor (UK to EU) and usually I travel with 2 phones, 1 Ipad and one laptop. Business travellers today carry many devices and hotel is not prepared for this, at least in the room where I stayed 2. extremely slow elevators. In general had to wait a lot for the elevators, and when there, are extremely slow. I know that building is old, but an imagine that during peak times or with the hotel full it can be a slight struggle to go up or down quickly Overall, great experience. Will definitely return
Be the first to Reply!Best hotel in frankfurt
A lovely hotel in an excellent location. Walking distance from major sites, close to the shopping streets and with many restaurants and bars around. Very clean, beautiful rooms and most importantly - excellent service! Definitely a hotel to return to.
Be the first to ReplyMain benefit is the good location
It’s a beautiful hotel that photographs well because of its grandeur exterior. It’s in a fantastic location too as it’s surrounded by sights, restaurants and bars. However, I did not find customer service to be satisfactory. Check-in was slow and there was no clear sign or line to indicate where we may wait at the reception. We wanted to bring up our own luggage but were told impolitely that the back-of-door elevators weren’t connected to the lobby elevators or something, and so they insisted to bring the bags up for us. That’s fine, but I did not appreciate the porter’s brashness. The amenities are dated. I understand it’s an old hotel and maybe they want to preserve its charms. But the elevators are slow and too small to even fit 3 adults with one check-in luggage each. The bathtub is strangely designed to be a too high and, it is difficult to climb in and out - it is not safe for elders. One last thing - it’s not super important but to keep up with times - I’d wish there are at least 1 - 2 USB ports available in the rooms for charging devices.
Be the first to ReplyWe had a great stay at Steigenberger Icon
The staff was very friendly and helpful. The breakfast was great. The room was exactly what we needed for our time in Frankfurt. We had drinks at the bar one night and it was quite busy. I would take a taxi or car service rather than the train to this hotel.
Be the first to ReplyMeets the expectations - with a smile
All is as it should in this Hotel - excellent location, friendly and efficient staff, big rooms, good amenities… the hotel is right next to opera, shopping and reasonable also for most business visitors. Valet parking in particular was useful. The breakfast was not extraordinary, but had all we needed and the service was good.
Be the first to ReplyWonderful Stay
We are very happy to have chosen the Steigenberger on our return visit to Frankfurt , absolutely exceeded our expectations in every thing location, the Junior Suite, the meals, Spa facilites, etc but... THE STAFF is the real difference maker! Having visited many luxury hotels the world over this one has a wonderful and very well trained staff. And thank you again for making us feel at home. Special note to Eva who took the time at Oscar's and during breakfasts to make magic of those moments. Definitively the place in Frankfurt.
Be the first to Replylove this hotel, will come back again.
Love to stay in this hotel, good location, near shopping, very friendly personal, nice and beautiful SPA. Restaurant have not big menu, but can see the chef try to make it good. very confutable BAR love it.
Be the first to ReplyPerfect stay!
We had a terrific stay at the Frankfurter Hof. The Grand Deluxe rooms are very nice and modern and still offer the classic ambience of a Grand Hotel. Huge shower and great bathtub with TV! In the evening we went to the Brasserie Oscars and had a nice dinner. The staff everywhere are incredibly friendly and accommodating. Anytime and gladly again!
Be the first to ReplyLovely Stay
This hotel is beautiful and the location was central to all of the places I wanted to visit. The staff was friendly and helpful, and the breakfast was fantastic. I had a lovely stay, and couldn't have asked for much more.
Be the first to Replydisappointing week-end
The rooms do not obey to the standing of a 5 stars hotel. Old and dirty furnishing, smelly. Already used pillow case on arrival. anonymous phone call early in the morning without anyone on the line. But kind and diligent staff, nice public areas, beautiful spa and good breakfast.
Be the first to ReplyDisappointingly not an icon!
This hotel is in desperate need of a full upgrade. Both the rooms & staff need to overhauled! The room rates are not reflective of the standard this hotel should be at. The hotel facade is definitely impressive but that is where it ends. We booked a superior room. We were put into a dark room overlooking the rooftop of the building - it was actually so horrible and depressing. The curtains were dirty and everything was just old, tired & miserable. We were attending the Ambiente trade fair and didn't have the constitution to ask to be moved as we had traveled from Australia for over 27 hours. Housekeeping was sloppy and we had to call reception to get bathroom items when we had run out as it wasn't replenished or delivered by housekeeping when we called several times. The breakfast buffet was poor and the staff on the desk were argumentative with guests who knew their room rate included breakfast. We were double charged for breakfast as a result of this. The only standout was the spa Haman treatment we enjoyed & the friendly & helpful service we experienced from the porters & Concierge. Be sure to check your bill thoroughly when you check-out as we were overcharged for our spa treatment & breakfast which was included in our room rate. We will be returning to Frankfurt again in 2024 but to a different hotel. Our colleague stayed at the Hilton, his room was large, light filled, clean and updated at half the rate!
Be the first to ReplyWorst Customer Service Ever
I've stayed in many hotels in various parts of the world, at various prices but this one has the worst customer service I've ever experienced. Staff ignore you, and when they do finally acknowledge you, they're very rude.
Be the first to ReplyGreat classic eurpoean style hotel
+ Luxury hotel,the design is classic european you will see in the aisle of the way to your room + Small lobby but there is a lot of uniqe paint and unique sofa in the lobby - the brrakfast dont have a lot of choice for asian people + the room was perfect
Be the first to ReplyLove the hotel and location
Very nice property Big rooms Clean Good service Good location Staff very friendly Sure will stay again here Very old and luxury property Every thing surrounding Breakfast also good Need more choice Will tell my friends to stay here Very clean.
Be the first to ReplyUnprofessional staff
Other than the excellent location there is nothing which makes this hotel as a 5 stars hotel. I arrived at 3:30pm which is pretty normal time but to my surprise there was no bell boy. Hotel closed it’s main entrance so the entry is from the side. I had to carry my suitcases on stairs to reach reception area. At the reception while checkin, I was told that my booking includes free breakfast. I did not select this option while booking but she said it is included. After sometime, she called me in the room and said breakfast is not included but if I buy immediately then she can give it in €20 otherwise it will be more. For me, it was a very bad sales pitch to sell breakfast. At the reception, I requested them for my booking in hotel’s Oscar restaurant. Lady at the reception confirmed about the booking. When I reached at the restaurant later in the evening, I was told that there is no such booking. I thought Germany is a developed country with advance software systems but this 5 stars hotel has no idea about guest booking options and their booking from reception not reaching to their restaurant. I am not sure how this hotel is maintaining it’s 5 stars status with such unprofessionalism.
Be the first to ReplyAmazing experience
If there is more than 5 stars I would definitely give it to this hotel Rooms are beautiful Location is close to all attractions The service is beyond amazing Luke at the front desk was very very pleasant Made the experience even more fun He was very helpful Highly recommended Would definitely come visit again
Be the first to ReplyExcellent Luxury Hotel in Frankfurt “Old Town” Area
So impressed with this fully renovated historic hotel in the “Old Town” part of Frankfurt. We are traveling with two other couples from Northern Virginia, all well- traveled but not at all proficient in German language. The hotel staff are all very welcoming and helpful - exceptional service. Great hotel amenities. Excellent breakfast buffet and special order items in large restaurant with indoor and outdoor seating options.. Two sinks in bathroom, very thoughtful design touches in room and hotel. The excellent reputation of this hotel is well deserved.
Be the first to ReplyLuxury for a price, but very lovely
We were given an upgrade on check-in, so our room was beyond deluxe! The staff were friendly and helpful, including directing us to a delicious gelato place. The location was convenient to U-Bahn and S-Bahn, although depending on which way you walk, the neighborhood around it is only so-so. We were there during an unprecedented heat wave and the a/c definitely could not keep up while the sun was up, but it did cool down enough over night for us. I would say it's definitely a splurge as everything was really expensive, but we were staying only one night on a layover.
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