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🙂 4/5 - Different experience!!
By 👻 @Sepideh F, 01/22/2023 3:00 am
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I stayed at this hotel for about 17 nights . And i changed my room 3 times at different nights because of the AC which wasn’t working properly. The last room they gave me has a great view of the empire state building . The complimentary coffee was always there also you could grab water at the front desk. Most of the front desk are perfect except a one or two who are not that friendly others were really helpful. The breakfast was not on the room and it was ok . They haven’t tried to bring up new things or at least change some items so everything was always the same . The most annoying part is the noise coming from the club which is located at the roof top of the hotel and specifically at the weekend wouldn’t let you sleep till 4 am . I had a bad experience of an extra noise from the room above me which gave me headache and i called the front desk several times so you could imagine paying around $300 p/n and couldn’t sleep . The worst part was the new years night i think it was Saturday night 1st of January the black guy was sitting in front of the restaurant and i asked if the restaurant is open which wasn’t. So he start talking to me and I politely answered that from which country i coming from and he talked about politics and the normal conversation.Later on he saw me again and told me how can i find you to say hi specifically at night ???? Which was disgusting. I don’t know how a personnel would let themselves to be this rude . I didn’t see him again .i hope the person who is in charge will take care of this . Overall experience was good . But since i pay cash to extend my stay and they ask for deposit as well i had an experience that they told me your balance is $16 which i asked please double check and they said oh yes it’s $116 !! And I don’t know how the big hotel like this could made a huge mistake .and when i told that she said i gave you discount i hope you appreciate it!!! I paid almost $5000 for my stay and the extension. And last but not least when i moved to the second room at night i found the safe box is not open so the staff came and fixed it for me since the AC still didn’t work they gave me a new room for the next day when I supposed to change the room i took my stuff from the safe box and i found a sunglass cover .i called the front desk and told them shall i leave it here and they said they gonna send someone to picked that up . I gave it to the staff and one minute later he knocked at my door and said it is empty . I said i have no idea since I didn’t checked that and not even opened it . Later on the front desk called me and said the same thing !!! It gave me the feeling that i have to know why it is empty ???? So i think the person who pays 17 nights for this kind of expensive hotel obviously doesn’t need a sun glass . So definitely the next time i find anything will leave it there only so the housekeeping will find .
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