Embarrassing! - Serendib Milano - Kaufe eine Reservierung
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Milano's Best Restaurants that are most frequently booked by customers of Serendib Milano
🤮 1/5 - Embarrassing!
By 👻 @Guido Giordano, 02/20/2024 3:00 am
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Before starting the review, I would like to point out that it is the first time in my life that I have found myself having to make such a decision.. We had a reservation for 2 people at 8.15pm/8.30pm, upon our arrival we found ourselves queuing at the entrance (which was also very narrow) with a lot of people in front of us... which may be okay, I tell myself, it's Saturday evening. We wait while, from what I imagine is the owner, we are told: "1 minute and I'll seat you"... 5 minutes pass, 10 minutes pass, 15 minutes pass, 20 minutes pass and the only thing that we keep hearing the same litany: "1 minute and I'll seat you" the result is that after 30 minutes of waiting they finally let us sit (a table which was practically on the corridor, I didn't even have the chance to really see what the restaurant was like on the its interior so I don't feel like giving an aesthetic judgement). Well, I must say that I sat at the table quite annoyed by the long wait even though, I repeat, I had a reservation. Once seated, however, the problem does not change, we wait 5 minutes to receive the menu, we wait another 2/3 minutes to receive the wine list and after about 15 minutes the order for the drinks had not even been taken. It was the last straw, I decide to get up and leave... on the way out I pass the owner to whom I say: "We're leaving", in response I hear him ask: "Why?" and to my "45 minutes have passed and I haven't ordered yet" I receive neither an explanation nor an apology, total indifference. I'm sorry because the conditions were very high given that all the Michelin guide recognition plates are clearly displayed at the entrance. If I could have given zero to the service I would have given it, but alas I am not allowed to. I will definitely never return to this place again. Absolutely EMBARRASSING. P.S. In the area you can't find a parking lot, I recommend reaching the place by means of transport or if you want to spend crazy amounts you can find parking in one of the many garages.
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