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😒 3/5 - Great food, poor service
By 👻 @Matt C, 03/05/2024 3:00 am
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Firstly, I will start by saying that the food is very good, and the restaurant's ambience is great. It's London so the prices are high, you have to expect that. What let our visit down is the extremely poor service. The waiter assigned to our table/section couldn't be bothered! We had our starters before the drinks had been delivered to the table!! We had to ask multiple times to make an order or get what we ordered. It did feel like he was only interested in the table next to us, which had two young ladies he could flirt with; it all felt very inappropriate in that setting. There was also something going on between him and another staff member due to the comments and under-breath swearing (that wasn't all that quiet) he was making. It's a real shame as some other waiting staff were very good, as we had to ask them for stuff. As the kicker, a 13.5% gratuity is automatically added to the bill at the end. If a waiter has gone above and beyond, I don't have an issue with tipping, but not when it's below what is classed as basic service and the expectation of the job.
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