Our Waiter, Andres G, was a Thief! - Scarpetta New York - Kaufe eine Reservierung
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🤮 1/5 - Our Waiter, Andres G, was a Thief!
By 👻 @Foodie1983, 02/20/2024 3:00 am
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My wife and I visited Scarpetta for a bow of pasta and a drink before a show on Sunday 18th of February 2024. I don’t tend to leave a lot of reviews however felt compelled to share our experience with others on this occasion. We arrived just before our reservation time and was instructed by the austere ‘hostess’ that our table wasn’t ready and we could sit in the bar and have a drink. We didn’t mind this, I enjoyed a beer and my wife a Diet Coke in a lovely bar area. When I came to pay the server behind the bar said they didn’t take Apple Pay so my wife gave a debit card over and the bar tender said the Diet Coke was ‘on the house’. What a lovely gesture we thought (upon checking our bank we discovered that the barman had added an extra $5 on to this transaction so not exactly on the house). We wouldn’t have noticed this had we not checked our bank account due to what was to unfold next. Once our table was ready we were ushered through to the restaurant and introduced to our waiter, Andres G. The restaurant itself looked very nice, well decorated, perfect lighting and great ambience. We came to order our food from Andres G which is where things started to go wrong. His attitude was nonchalant/uninterested at best and his seemed noticeably irked every time he was asked a question about the menu. My wife and I weren’t particularly that bothered by Andres’ attitude as despite the obvious shortcomings in the front of house staff, we really liked the restaurant and we’re looking forward to our food. When the food arrived it was delicious, home made pasta, flavoursome and cooked perfectly. The only issue was that Andres looked at me like I was from Mars when I asked if I could have some Parmesan and by the time he had returned with it, half of my meal had been eaten. The wine too was served at the perfect temperature however as it was white it had to be stored in an ice bucket which wasn’t kept at our table so you can imagine how it went down with Andres when we asked for our glasses to be topped up. When it came time to pay the bill it finally arrived and we were told again, no Apple Pay and that we had to hand over our debit card as their card terminal was behind a curtain on the far side of the restaurant. Andres took our card and arrived 5 minutes later with a receipt for $163.32, not bad value but I decided not to tip as I thought his attitude and service was poor. The next morning I was looking at our online bank and notice that he had actually put the transaction through twice! I was obviously annoyed about this so the next day we workout time out of our day to go back to Scarpetta to speak to the manager who claimed that as the transactions were pending, one would go and gave us a break down from their system to show that we had only paid $163.32 + a $20 for Andres! I mentioned to the manager that we did not authorise the tip and I wanted it refunding and he assured me that within a couple of days everything would be resolved. At the time of writing one transaction (including Andrés’s tip) has gone through and the other transaction for the original price is still pending in our account. We are still in New York for the next 2 weeks as the trip is partly for work so if this isn’t sorted in the next day or so we will have to return to Scarpetta for a 3rd time. This situation has been a shambles, we usually a the minimum of 20% when in NYC but on this occasion we’re so disappointed by the attitude of our waiter that we decided not to, only for him to help himself. The issue is that many will fall for this type of scam, for example, if I had paid on my business card, I just hand the statements straight to our accounts department and Andrés’s scam would go unnoticed. I will amend this review if there is a satisfactory resolution, if not it will remain the same. Please be careful when dining in Scarpetta and always check your statement/bills.
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