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23 Reviews
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Restaurant has a quality look and price although a male
Restaurant has a quality look and price although a male server overflowed my water glass he did not apologise or attempt to wipe the table cloth which was soaking wet covered in ice. I struggled to take a drink of water from the glass because it was so full. My wife's starter plate remained on the table after the main course had arrived even we asked for it to be removed. Coffee was served before our dessert and we had to ask fir cutlery for both coffee and desserts. A male server clearing tables was noisy and when redressing tables threw cutlery rather than placing correctly and made no effect to keep noise down showing no respect for existing customers. The resaurant staff requires supervision and not left to their own devices. Would we recommend NO Mike
Be the first to ReplyWe have frequented Ruth Chris over the past 12 years at
We have frequented Ruth Chris over the past 12 years at least 4 times a year. Today, our yraditional Mother's Day EXPERIENCE was AWFUL. Steak and lobster overcooked. Water glasses empty. Service terrible, waiter on his phone, no bread, kicker was when an overflowing trash barrel was dragged through dining room. No kidding! Bus person staccked dishes with our leftovers on top of one another smooshing the nearly ffull bowl of our granddaughter' s mashed potatoes. Then he grabbed her filet and threw it in tin foil, balled it up and tossed in take home bag. Our bill was $300 for 3 of us. No alcohal. Too high! Terrible! I guess they were sold to Olive Garden...it shows..but prices went up!! Last visit for us .sad..
Be the first to ReplyFood: ordered med well: steak cam well done waitress
Food: ordered med well: steak cam well done waitress provided great service Hostess: had reservations at 7: hostess tried to seat us in the bar area, I told her we wanted the dining room. she said , let me check, we're real busty . I said I'm confused, i have a reservation, she said it's very busy , all of our rooms are booked. she sat us at a table near the busing area, she said you get the last table. not a good experience , she was rude
Be the first to ReplyIt's been ages since I've done restaurant week and I've
It's been ages since I've done restaurant week and I've never been to a Ruth's and Chris (I know! Where have I been?) I came here on a Friday and they had a $41 prix fix lunch which included an app, main and sides. The 6oz filet was so good, the shrimp not so much. It was too salty with the seasoning and the shrimp tasted frozen to me. I did order a lobster bisque for my app, and was told that there was no soup today. I only was told this after my mom finished her salad and the waitress came to pick her dish up and offered to get me a salad because they have no soup. Umm ok, then half way into my main, the waitress tells me, there's no ice tea so no Arnold Palmer. Fanfuckingtastic! Overall, the food was fine, but why did this location not have soup and ice tea? Not having one thing I ordered I can deal, but two, now I'm just annoyed. The filet was nice and buttery so the beef delivered. The salads were great and fresh. Overall, the lacking part was the service/communication. If there was no soup today, don't put it on the menu, just like the ice tea. The excuse I didn't know, doesn't cut it. Know what's available before people order.
Be the first to ReplyI am not one to normally leave a review.
This is actually my first on here, but my visit to Ruth's Chris in Old City Hall in Boston was one that deserves some praise. I brought 2 friends/colleagues here on Tuesday night after a big presentation at work that had us all in need of a drink and some steak! We were greeted by our server, Veronica who was very friendly and professional. When she asked if we had dined there before, 2 of us had and one had not. She gave our friend a quick but thorough walk through of the menu and warned her about the 500 degree plates! I'm so glad she did because I had forgotten to tell her about that part lol! We started out with cocktails to have with our appetizers and once we finished those, instead of only asking if we would like another cocktail, she asked if we would prefer a nice glass of red wine to accompany our steaks. I am not a huge wine drinker, but for some reason that sounded fantastic. I asked her for some guidance and after she asked me a few questions, she suggested a glass of Pinot Noir that I may like and even brought me a little sip so that I could be sure I liked it, and I definitely did. The food was absolutely delicious. The steaks, 3 Cowboy Ribeyes were all cooked to perfection and the 3 sides we ordered, the AuGratin Potatoes, Mushrooms and Brussels Sprouts were all amazing and enough to share! We also asked for more of the delicious warm bread and butter to enjoy with the meal! I will admit, I used to be a regular here, and the food had always been great, but I became accepting of the fact that the service standards were simply "ok" here. Not terrible, just not what you expect for the price you pay. Last night, they got it right! Attentive, but not overbearing service, clearing plates, replacing silverware and getting rid of the crumbs in between courses and when I had made a little bit of a saucy mess on the white table cloth, she came over with a white linen and laid it over the area so that we "wouldn't get it on our sleeves". The only thing that could use improvement is that when I go out to an expensive meal, I am used to having the food packaged for me. The busser came over with boxes and a single bag and asked if we wanted to pack the food ourselves. I didn't want to be rude so I said that was fine, but Veronica came over with a table side tray right away and packed it for us, and apologized, which was kind but not necessary. I should be better at asking for what I want! So glad to see the service is getting better here! I can't wait to return very soon!
Be the first to ReplyFood was amazing, steaks were cooked to perfection and the
Food was amazing, steaks were cooked to perfection and the shareable sides were the stars of the show. We came in on a busy Saturday and were told we can only sit in the bar which fortunately was an amazing experience. The bartenders Sally and Izzy made our experience amazing, they're very easy to talk to and make you feel welcome from the first moment you enter the bar. The building has a lot of history and is truly very beautiful. This was my first time at this location and it's most definitely become my favorite. Great food, even better service.
Be the first to ReplyWe loved the unique view from our table.
Great staff and hostesses. Food could have been a little better
Be the first to ReplySadie was the best! thanks for the great service and food.
We loved our steaks and martinis. Sadie threw in a cheesecake on the house for my birthday- very sweet! Xoxo gossip girl
Be the first to ReplyUnfortunately our holiday family dinner was disappointing.
The Boston location, at the beautiful old City Hall building, was in real rough shape. Tiered carpets, bathrooms yucky, and paint that looked like it was sprayed on by a kid along the kick boards and hand rails going downstairs (lot's of overspray.) The place is worn out and not worthy of the Ruth Chris brand. I used to love this spot. My suggestion is to try another steak house when visiting Boston until this RC'c gets it's act together.
Be the first to ReplyAbsolutely Excellent food and if you can believe it, the
Absolutely Excellent food and if you can believe it, the service was better than the amazing food. Ashlind was a FANTASTIC server. Friendly and funny. There wasn't a single thing we didn't enjoy. Worth the price tag
Be the first to ReplyRuined my celebration.
I'm giving this 2 stars because the food was good but my experience was awful. I told them I was celebrating Christmas and they seated my mother and I in the basement "freedom trail room" where it's the only room without a Christmas tree and it smelled musty. We ordered pretty quickly and I thought the smell would go away but it kept coming in waves. Turns out it was paint. Manager was nice about it but you'd think they would comp something or offer free dessert (not looking for freebies but still). Just a miserable time. The rooms upstairs were more grand. The basement room felt like I was eating fancy food in a cafe lounge. My mom describes it as "a dungeon."
Be the first to ReplyWhat a lovely experience to dine inside Boston's Old City
What a lovely experience to dine inside Boston's Old City Hall with my even lovelier mama! I would've been happy to eat anything inside the old city hall, but was even more thrilled to have Ruth's Chris! Filet & lobster here was the ultimate surf & turf meal :) mom and I were literally the only people dining for dinner around 4pm haha. We ordered the classic pre-fixe course, only, I upgraded my filet to 11oz and replaced the mashed potatoes and creamed spinach for asparagus instead lol. We started off with warm ciabatta and lobster bisque, which was surprisingly really delicious. One of the most flavorful lobster bisque versions I've ever had with chunks of lobster in it. Then came the filet & lobster with Ruth's signature 500 degrees sizzling plate with garlic butter. Loved every single bite! So glad we got asparagus instead of something heavy like creamed spinach bc I was soo full already. But we still had to pick dessert omg. Asked for whatever was the smallest dessert, which happened to be the cheesecake. Though we couldn't finish the cute dessert, overall our experience was 10 out of 10! Our waitress was so sweet and kind, and happened to share she's also from California! Lol... what are the odds that we r all Californians enjoying Boston. Haha our view happened to be the graveyard right next door, so if you don't mind the spookiness at night, I'd def recommend dining here for din din! We hope to be back! :)
Be the first to ReplyInteresting location for a steakhouse but I'm not
Interesting location for a steakhouse but I'm not complaining. The service was good and the steak was ok. I tried the lobster bisque and was underwhelmed, it was lukewarm and not as flavorful as I expected. I had high expectations due to it being in Boston. Overall their steaks are ok I've had better and it was my first time trying this franchise that I've heard a lot about.
Be the first to Replyon Thursday, March 16 myself and two others went to eat at
on Thursday, March 16 myself and two others went to eat at Ruth's Chris Waltham restaurant location and we were all very disappointed with the restaurant. Our service was less than desirable, many of the items we ordered either came out over cooked, lukewarm, or totally the wrong item. When our food did arrive, it was held to the side for at least five minutes so that someone could come and clear off our table. There were three of us in our party, and we were not given enough menus when we asked if we could have more we were told it would not be enough for the restaurant. The restaurant was not even a quarter filled.I thought this top rated restaurant would have been much better. unfortunately, we were not offered any alternatives. Needless to say, we were all very disappointed.
Be the first to ReplyMy wife surprised me with a birthday dinner reservation at
My wife surprised me with a birthday dinner reservation at Ruth Chris, and what a perfect place to have it ! Starting with and greeted by a friendly hostess and a table already set with a birthday card and table glitter. Our server (GRACE) was friendly, knowledgeable and spot on all night with drink and food recommendations and pairings. And all food selections exceeded expectations from a cool ahi-tuna app, thru warm and tasty side dishes, and a fabulous med-rare filet that had to be savored slowly to linger all flavors as long as possible on the palate. And then surprised when our server Grace brought a complementary birthday cheesecake and strawberry lit by candle. So good I still had to have the near fudge-like flourless chocolate cake. My birthday experience thanks to Ruth-Chris and our server Grace for a very special dinner evening. (And the slightly different recipe for a bourbon Manhattan was a hit with me.)Patrick, Salem
Be the first to ReplyService very good and atmosphere very nice.
Traffic is bad in the area but is tolerable. Free desert on Birthday
Be the first to ReplyOh gosh, where do I begin? My boyfriend made us a
Oh gosh, where do I begin? My boyfriend made us a reservation for dinner last night for our two year anniversary and by the time we left, we were upset.We were led to the downstairs dining room and sat in a small corner table that was arms length from another small table. Not exactly intimate, but they were leaving so it was ok. Shortly after, another couple arrived and this was when the bad started. The male was on his phone the entire time, having a loud heated conversation. No one from the restaurant came to talk to him so we sat there, frustrated. We also never got any bread and when the rude table next to us got theirs, I asked our waitress and she apologized and said she would bring us some but never did. I was mad and saw someone later on carrying bread baskets and I signaled for him to come over and he looked at me and turned around! Until I literally yelled "No, we never got ours." Next, our food was delivered and we were warned the plates were hot but they put my lobster tail with my boyfriend and we burned ourselves three times trying to move around plates. We asked for our Tomahawk steak to be medium rare and it was instead rare. Also, the art hanging on the back wall was very crooked and it bothered me considering it's supposed to be a nice place. The music was also a very weird and distracting upbeat elevator/ska which doesn't exactly scream ambiance.My boyfriend and I both agree that we will never be back to any Ruth Chris locations.
Be the first to ReplyI took my dad for our first visit to Ruth's Chris and
I took my dad for our first visit to Ruth's Chris and couldn't be more pleased. I t was worth the trip into town to see the Old City Hall location. The hostess seated us immediately in a quiet area as requested in my reservation. Service from Hailey and Daniel was excellent - personable, attentive, and very helpful. When I asked what Irish whiskeys they had, the bartender (whose name I regretfully didn't get) brought out a bottle of a new offering I'd never heard of before and brought us each a sample to taste. Our steaks were excellent, as were our sides. Throughout our visit, we were checked on by the manager Sam, who was very gracious and made a great meal even better. An overall top-notch experience that exceeded high expectations.
Be the first to ReplyDined here for just a casual dinner, ordered 11 ounce Filet
Dined here for just a casual dinner, ordered 11 ounce Filet with side of Mac and Cheese with a cocktail can't remember the name but it was amazing it had blackberries in it. Service was amazing, quick delivery from the bar and our server paced our meal out perfectly. Management is super friendly, especially the lady manager she's great!
Be the first to ReplyFood was absolutely delicious.
The ambiance is a mix of sophistication and comfort. From the second we walked in the door to exiting we felt truly taken care of. The service was top notch.
Be the first to ReplyOne of the best experiences I've ever had the steak was
One of the best experiences I've ever had the steak was phenomenal and the service was spectacular. The manager Chris was very welcoming and checked in making our experience that much more. Servers were awesome very friendly staff. absolutely loved it and would recommend.
Be the first to ReplyAfter addressing my issues withManagement using my realName
After addressing my issues withManagement using my realName and address I was offeredCoupons which were never delivered.I not only stand by my previousReview I will add to my issues.After being Dumped in the BasementFor my Anniversary I perused Who Else suffered this degradation In our immediate area.As usual it seemed like a 'profiled'Existence. Diversity abound yetConcentrated on certain minorities.The waiter was so rude heMight as well as threw water onMy spouse. I mean with no apologyin Sights nor a Reason. The service was Substandard at Best.The Atmosphere Dark and Dingy.The Price Exorbitant, and theOverall experience Abysmal. Yet after all of this I tipped andActed Professionally. I wouldn't have used the couponsOffered at that location anyway.And feel even more discriminated,If this complaint came from a Company entity it or a prominentCaucasian this issue would haveBeen handled completely differently.Once Again after I exposed myselfI was treated as a Second ClassCitizen. The Shame Seems to haveNo Bounds!
Be the first to ReplyRuth's Chris Steak House has been a place to go once a year
Ruth's Chris Steak House has been a place to go once a year where we celebrate our good work for the year - it is pricey, but the space is beautiful and the food is amazing. They have so many amazing options and sides - we loved the stuffed mushrooms, crab cakes, lobster mac, potatoes au gratin, and creamed spinach. The staff is lovely and very attentive. Serious wine and cocktail options too. We have a pescatarian on our team and she was able to find delicious options as well. It is an experience - definitely recommend - but be prepared to dig deep into your pockets for this one!
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