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🤮 1/5 - Nail Clipping in Our Food
By 👻 @jasmine d, 01/06/2023 3:00 am
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small group of friends and I decided to try RPM Italian. We had reserved for a table a couple days in advance, and had driven hours for what we had expected to be amazing in the form of service. Unfortunately, that night did not end that well due to the clear fact that there was a nail clipping discovered in our cold antipasti, Steak Tartare. We had not discovered it until the nail clipping made its way into my friend’s mouth. Keep in mind, we ordered multiple antipasti’s and sides to share because of the great reviews we had read on this establishment, and with that being said, the Steak Tartare was eaten by all of us. Immediately, we alerted our waiter, Alec (who did a wonderful job by the way,) so he was aware of the nail clipping and was able to see for himself. He immediately apologized, removed the appetizer and the nail clipping, and let us know that he would speak to a manager. We completely understand that mistakes are inevitable, but it’s extremely unfortunate how the situation was handled by Marcos, the first manager, who had spoken with us. He approached us and apologized, however, continued to proceed with saying that what we had found was the “rind of the cheese wax,” which completely disregards the fact that it was clearly a nail clipping. It wasn’t until we had brought up taking photos and showing him the photos, until Marcos acknowledge it as a nail clipping and apologized. For him to approach us and disregard it as a nail clipping was extremely unfortunate since he was not the one to have discovered it and chew on it. It is very clear, not only by the texture of the nail clipping, but also by the obvious nail ridges and curves, that it was not the rind of cheese wax, and 100% a nail clipping. To an establishment as such, coming hours away to spend our time and hard earned money here, the service provided from the first manager was extremely disgusting, however, as stated before, we do understand that mistakes are bond to happen here and there, but what is an issue, is how it was handled and had wished that the service given from the first manger was better. Eventually, we had requested to speak to a second manger, Isabella, who listened and handled the situation perfectly, so we do appreciate the effort that was given to us unlike the previous manger. Overall, the food was alright. We had quickly lost our appetite after the nail clipping in the Steak Tartare, and sadly, didn’t get to enjoy our time there because of the issue that had occurred. Mistakes happen. That we know and understand, however, the situation handled by manger Marcos was terrible and left us never wanting to step foot into this establishment again.
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