Sadden to review this restaurant as "POOR" due to service!! - ROKA Mayfair London - Kaufe eine Reservierung
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🤢 2/5 - Sadden to review this restaurant as "POOR" due to service!!
By 👻 @hammimi, 07/13/2022 3:00 am
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My friend was in London from Dubai. We decided to go to Roka as we both love sushi /Japanese cuisine. I had reserved a table and in the morning I called the restaurant and requested outdoor seating. I was told seating could not be reserved outside and it was on a first come first basis. We turned up about 10 mins before our reservation and I requested outdoor seating only to be told by the hostess that you had to reserve. I informed her I had been told out door seating could not be reserved... she was dismissive and added of a table became available she would give us bu that the table could only be available for 2 hours irrespective what time we sat. I asked to speak to the manager and the hostess said he was not around and I asked where he was and she replied somewhere maybe in the office. I asked her to go find the manager. I woudl reiterate the hostess was rude and dismissive. The manager came and lo and behold it was the gentleman who had been walking around the restuarant!! I spoke to the manager and he said he would give us a table outside in about 10 mins. We waited for 40 mins and I could see 2 tables free. However the hostess approached a couple who had come after to advise them a table was available outside. She eventually came to us and allocated a table outside next to the bus trays and I refused. We then took it upon us to seat ourselves at another table and we waited for the table to be cleaned and set. No one came so I asked the hostess who rudely replied "why we sat at the table if it had not been cleaned". She eventually came and cleaned it half heartedly and someone else came and set the table. However we were not given wet towels to clean our hands which they offered other guests. We ordered edamame and 2 drinks which took some time to arrive and then we had to ask to place our order!!. Roka serves dishes as and when they are cooked which is fine but it seems the intervals at which our dishes arrived where unnecessary lengthy culminating in the sweet potato dish coming wahy tool long after our last dish and with the waitress apologising for this and that we could have it on the house but we declined. Turning to the food.. the aubergine salad was good and so was the soft shell crab. What stood out was the tuna tataki..amazing. the black cod dumplings were yummy. We also ordered 2 lots of sushi which was good but perhaps the sushi could be improved slightly. In between we ordered 2 diet cokes and they took forever to arrive. We were also advised that we could not be allocated a 4 person table but then the hostess seated 2 people on a 4 seat table next to us!! Not sure why the hostess had told us that irrespective of what time we sat down we would have to vacate the table at 4pm because we were seated until 4.45pm and the terrace was virtually empty It's such a shame our experience was marred by a rude hostess and very slow service. No one came to enquire if our food was ok etc and it was extremely difficult to get anyone's attention due to be seated outdoors. My friend did tell me that she had visited Roka in dubai and the service was amazing. I am in a quandary to recommend Roka Mayfair to anyone.
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