It's a bummer to give this low rating to Robin esp since - Robin San Francisco - Kaufe eine Reservierung
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🤮 1/5 - It's a bummer to give this low rating to Robin esp since
By 👻 @Nandini M., 02/09/2023 3:00 am
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It's a bummer to give this low rating to Robin esp since it's not about the food / service but their booking system and a complete lack of accountability in making things right. I have been a HUGE Robin sushi fan and wanted to take my brother to experience the amazing food. We made our reservations on Google (that has a resy integration) 3 weeks in advance, added our credit card and got a confirmation. After being excited all day, we got there 20 mins early and they tell us "our reservation doesn't exist in the system". We showed them the live link to the reservation confirmation email on our phones while they continued to repeat "we don't have a reservation" Finally we asked for the manager who seemed annoyed to have to talk to us. While I understand it's not anyone's fault, your system isn't set up correctly and there was a lack of empathy that was disappointing. He ultimately said he'd reach out in a few days to rebook us for a different day and take care of us given the inconvenience. Its been 3 weeks and I still have not heard from anyone. Have some accountability, check your tech stack / integrations between google / resy and treat your customers better. Lastly DONT make your reservation through Google (screenshots below) even if they STILL allow you the option to book through there. As much as I have loved Robin, time to find a few omakase spot.
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