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🤢 2/5 - Shameful non-welcome
By 👻 @Phillip V, 05/04/2024 3:00 am
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Whilst food is critical at any restaurant, service and sense of respect are the reason you pay what you do, even in Manhattan when every eating place knows little other than a full house. It’s the latter where this place came tumbling down. Met by a sour-faced concierge who informed us our table was not ready, shooing us out of the way to an already crowded waiting area to stand way past our reservation time. When we spoke up, calmly and pleasantly, this indignant soul then told her junior to seat us at by far the worst table imaginable, such that we could not remain there. The humiliation dealt is unnecessary when the point of the deal is the guest. Other staff, but only after voicing our disappointment, tried their best to remedy the situation and offered bits and pieces as olive leafs, which were appreciated. Nil apology from the offender on leaving, who must have been told of her attitude. Even though you have a line up at your doorstep, people matter RH, and remember that kindness and respect are free and start at the front door.
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