In decline in service and food - Restaurante Gallego Madrid Ogrelo - Kaufe eine Reservierung
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Madrid's Best Restaurants that are most frequently booked by customers of Restaurante Gallego Madrid Ogrelo
Ranked #20 in Madrid's Best Restaurants.
🤮 1/5 - In decline in service and food
By 👻 @Marta H, 03/30/2024 3:00 am
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After going to this restaurant regularly for years, practically since they opened, we will not be returning. We went last Wednesday to eat with my very elderly aunt. In the cocochas of the pil pil that was ordered (in addition to the fact that the pil pil was watery) he found an iron SCREW that he had to take out of his mouth and that he almost swallowed. The reaction of the staff is a real shame, explaining to us that it was from the frying pan, as if that were justifiable. Obviously it is an accident (very serious) but it leaves a lot to be desired from a place of such category, that they do not inspect or have the kitchen material in good condition and that they will charge us for the food when we could have had the greatest disappointment since it could be having choked while eating. The manager who came to talk to us justified that it was the screw of the frying pan, a frying pan that they do not have in conditions to cook when the screws have already fallen out. The category of a site also marks the ability to take care of these incidents. In addition, they put us at a table next to a kind of waiter's bar. The place doesn't have room for a table like that, but they prioritize taking out tables at any cost to bill over good service. It's a shame how this site has declined and how they only seek to bill. We will not return.
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