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Latest Reviews On Yelp
2 Reviews
0 Replys |
We won't be back.
This is a Michelin star restaurant that we booked weeks in advance. But when we arrived the host informed us we had no reservation. He was really rude, bizarrely severe, and told us to leave. Frankly, the place is quite small and it was an embarrassing scene in front of the other patrons. We showed him the email confirmation on our phone, but he was unmoved. We were not in the system and had to leave. Outside we were dumbfounded. Why were we treated like that? Like we were a**holes for being there. It was so confrontational, and we could only respond with stunned silence. Then my husband remembered we'd received a text just a few hours earlier confirming our reservation. So he went back in and showed the host the text. AGAIN the host told us to leave. Now there were new reasons. Now we were accused of not securing our seats with a credit card. And we were not in the system. We had no booking.Outside my husband then remembered that he'd secured the reservation with a credit card, and we'd be charged a fee if we failed to dine. So he went back in for a third time. He's pretty soft spoken, but he was firm: we had a booking. They'd charged our card.The host looked in his computer again, and this time he found our reservation. He acted like it was a simple misunderstanding.We were finally seated, and after so much drama I thought someone would come over and apologize at the table. That never happened. In fact, we were ignored for at least ten minutes. It's too bad. The food was good, and after dinner we had a nice conversation with the chef/owner. We never told him about the problems at the front of the house.This is a very expensive restaurant, even by Paris standards. The experience should be positive. We felt abused.
Be the first to ReplyI enjoyed the food, but the service was terrible.
The chef is Mexican, and he has crafted some really special plates that honor his Mexican heritage. However, we were treated fairly terribly from the moment we got there. 3 days prior, I updated my reservation from 6 people to 5 people; they didn't check and kept on hanging THEIR mistake over my head. I even had to pull out my phone that showed me changing the reservation and the waiter took my phone as proof.The waiter made comments like "oh well we're accommodating you even though you only showed up with 5 people and not 6" like HE was doing US a favor for us patronizing this restaurant! Sir, this is PARIS! There are TONS of Michelin-starred restaurants.It was just not a good experience, and I felt so on edge. When I'm eating food, I like to feel relaxed and affirmed and safe. Not accuse of wrongdoing when I was thoughtful.
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