Range of service - Porter House Bar and Grill New York - Kaufe eine Reservierung
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π 3/5 - Range of service
By π» @RitaK123238, 12/16/2022 3:00 am
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The food was fine, as we expected. However, I have to add in a word about service. The staff around my area was wonderful. They were attentive and expedited all our requests. However, came the time when we left and I realized I left my umbrella. I went back to the restaurant and the staff around my area said yes, we saw the umbrella and left it with front desk. Onward to front desk and she said check with coat check. All good and coat check said, without checking anything, said NO, no one left anything here. I understood at that point that she was too preoccupied with all the customers leaving who were getting their coats ant leaving a tip to check on my measly umbrella for me. So I gave up and went back to my area and told them they said nothing was sent to the front. The staff around my dining area double checked and came out with my umbrella from the coat room. I have to say kudos to the staff / servers. Others have much to to learn about service. It is not about the umbrella at the end but about being acknowledged or ignored because the person was too preoccupied withe tipping customers.
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