Excellent anniversary dinner @ Pollen, of which fond memories are made - POLLEN Singapore - Kaufe eine Reservierung
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😍 5/5 - Excellent anniversary dinner @ Pollen, of which fond memories are made
By 👻 @Ian Loh, 08/22/2020 3:00 am
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My wife and I recently went to Pollen for our anniversary dinner. It was a superb experience. Really great food, excellent and responsive customer service, and full of small touches that make the difference for a fantastic experience.
Firstly, the logistics. Call the main line and a friendly voice belonging to Kristine will help with the details and the fact that there is a buggy ride from the Pollen stand at the top of the main carpark escalator. The buggy came fast when we called, which was nice because it was drizzling plus we were dressed so it wouldn’t have been comfortable to walk 10 minutes to the Flower Dome in which Pollen is situated.
Secondly, the customer service. Farhan is the Restaurant Manager and the great staff training is evident from the way they bring us to the table, how they pour the water and sauces, knowledge and recommendations on the menu, and how they are attentive without being intrusive. We never lacked for service throughout the 2+ hour meal. Farhan and his team were really responsive. My only comment is that they should wear name badges so that we could write on this review to recommend them. Incidentally, I counted no less than six changes of cutlery throughout the meal !
Thirdly, the food. It was really excellent food. They started us with some really nice appetisers, followed by spelt bread with superb olive oil and sea salt (of which I finished every last drop). The Mediterranean cuisine is authentically sourced from that region. The recommended razor clams were truly divine, and the beef and prawn mains were uniquely presented. I enjoyed the sherbet dessert but my wife enjoyed the herb tart better than I did.
The afters were really nice too, but by then we were too full to have coffee.
Fourthly, the ambience. Being seated next to the Flower Dome and looking out over the Bay is really very nice. They remembered my request to be seated where we could see the sunset. My only comment is that it’s a pity they are not located on the higher floor where the views would be even better. Incidentally, if you visit, do make a point of visiting the restrooms and washing hands with their superb soap (of which my wife really enjoyed the scent on her hands throughout the drive home and after). Maybe Pollen should start a little business on the side and sell their soaps 😀
Lastly, the customer service. It’s little touches that make the difference, from:
* a buggy ride to and fro
* a stool for the wife’s handbag
* an anniversary card on the table and cake with candle at the end
* to offers to take photos so that both of us look nice (compared to wefies - where the party taking the photo doesn’t always look the best),
* to a sparkling water glass that is constantly topped up and finally
* really good recommendations on the food and a graciousness when we changed our minds.
Superb food and excellent customer service come with a price, but I feel that it’s worth paying in the case of Pollen restaurant, as it’s an experience of which fond memories are made out of. Regard it as an investment in our marriage, which the returns cannot be quantified. But of course, such indulgences are not to be had too regularly for the sake of the waistline and wallet.
We look forward to coming here again during some occasion so as to make it memorable.
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