Waiting for concierge service for over 24 hrs and nothing - Parkhotel Laurin Bolzano - Trade Reservierungs
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Parkhotel Laurin Bolzano Reviews from The Last Year
Highly recommended!!!!
The hotel's location is strategic because it is very close to the station and the historic center of Bolzano. My room was very clean and, despite facing the street, it was well insulated and very quiet. The restaurant's cuisine is excellent and very refined, not to mention the breakfast, with a very rich buffet and an abundant offering for both those who like sweets and those who prefer savory foods. I also recommend taking an aperitif at the hotel bar, where you can breathe a particular atmosphere... from other times....
Nice room with a broken TV that couldn't be repaired
We had a beautiful room that had been recently renovated. The beds were also great. However, the TV didn't work and there was no prospect of it being repaired. The service employee we called said that they would have to hack the wall open again to replace the defective WiFi cable. However, another room that was offered only had a bathtub, which wasn't an option because of my recent back surgery. So the stay was slightly spoiled because the hotel didn't offer any other concessions. The breakfast was wonderful. The food service was also really very good.
an off-season weekend
hotel lives up to its name, friendly and knowledgeable staff, fantastic and unique bar. excellent restaurant but could improve in the offering of dishes. something a little more sophisticated without neglecting quality. Breakfast with a wide choice of products. It's definitely worth it
Very pleasant stay
A venerable hotel, a little dusty, but a very pleasant stay, perfect location. Service impeccable, breakfast plentiful and delicious, Contamino restaurant worthy of a star. We were even allowed to check in early in the morning because the room was free, thank you very much for that.
Generous
The old town of Bolzano is characterized by its crooked old town. Not so with the Parkhotel Laurin: what a joy to stay in this clearly structured and well-run hotel with a sumptuous breakfast. Each room is personalized with pictures of the impressive painting collection of over 200 works. A book on display at the reception summarizes these in a beautifully laid out manner and confirms the impression of being in a place with subtlety.
Hunt for the coffee cup!
Incident happened at the hotel bar. I would like to point out the incompetence of a waiter whose name I don't know, but I remember his appearance well: he wore a black shirt and was thin and very tall. Well, I was drinking a coffee in complete relaxation, when suddenly I saw an arm snatching my cup from the table at lightning speed, without giving me time to intervene to say that it wasn't empty. But the fact doesn't end here. My husband called the waiter back, specifying that I had not finished consuming the coffee. Then the waiter went looking for my cup, without apologizing, and brought me back one that wasn't mine, as it had an empty sugar sachet "I don't use sugar!", I exclaimed. No apologies from him. After rummaging in the sink and among the trays, he returned with my cup and put it on the table: something not worthy of a place considered prestigious. Faced with my indignation, he asked if he should make my coffee again. By now patience and relaxation had disappeared, so I rejected his proposal, which had come to an end, demonstrating terrible service and unacceptable behavior.
Historic hotel, great location
The Parkhotel Laurin is a very short walk from the train station. It’s an old hotel which comes with some good and some not as good. The room was surprisingly large with a nice view. The room had a bed (two twins pushed together), couch, table, and desk and chair. I’m not a fan of carpet and this was fully carpeted. There are not many plugs available on the room and the plugs don’t seem to be the standard European plug. The bed was comfortable. The bathroom was good sized but the door opens somewhat into the toilet. The shower is a high tub with the half glass wall. Good water pressure. The hotel is right by a Christmas market and a short walk to many restaurants and shopping. Also a short walk to the river. The team at the hotel was nice and tried to help with the strange limit on devices on their Wi-Fi. First time I’ve run into a device limit and not ideal. The bar was festive and quite popular. The breakfast (included) was quite good. Delicious yogurt and fruit options. And a tasty cappuccino.
I'll never set foot there again
I will never set foot in a hotel again where I pay 180 euros per night for a room located above the party hall, without any sound insulation, with relative bombardment of terrible music at high volume until midnight, when instead I would have liked to rest and dedicate myself to things more interesting and relaxing
The Ultimate Relax for New Year' Eve...
A bit superfluous as I write a 5* review every year😅 Every bit of this organisation excels, from roomcleaning to restaurant, reception and ofcourse the Laurin bar. We see many familiar faces amongst personell every year. Very pleasant, becoming a New Year' tradition.
Excellent
Exceptional, everything perfect. Beautiful room, organized down to the smallest detail, very clean and tidy, excellent location a few steps from Bolzano station and right in the centre, courteous, helpful and very kind staff. Everything really perfect. Wonderful experience.
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Waiting for concierge service for over 24 hrs and nothing
By 👻 @CommandingLimit12, 05/13/2024 10:18 pm
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I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
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Answer from 🎱 @PerceptiveWash44 (05/14/2024 6:37 pm)
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Good Afternoon. It looks like you have requested a name transfer for Carbone NY. Unfortunately, this is one of the restaurants that is almost impossible to do name changes for. They don’t accept phone calls so they are difficult to change the reservations that were booked online.
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