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🤢 2/5 - Palm Beach Grill or Outback?
By 👻 @Ali M, 11/22/2021 3:00 am
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Last night I came to dinner to celebrate my wedding anniversary. We arrived early and hoped to grab a drink at the bar. With two open seats, zero place settings & nothing appearing to be set up, we sat down. After waiting a couple of minutes the bartender informed us two patrons were dining here and we’d have to get up. It would not have been a problem had he offered to at least take our drink order or if someone else staffed at the bar had merely acknowledged our presence. Thankfully the staff at Honor Bar took notice of us and fulfilled our drink order while we waited. This would have been forgotten had I not experienced complete and total rudeness from what I assume was your maitre de, a middle-aged blonde woman who could use an attitude adjustment and maybe a smile on her face. Since it was our anniversary my parents had previously contacted the restaurant to send us a gift card to use at dinner. When my mother had not heard from me, she texted asking if we had received our surprise. I politely waved down your maitre de to be sure our parent’s gift would be sent to us. She acted as if I was bothering her and said “what’s your last name? Oh, it’s a gift card. Do you want to use it now?” And walked away. There was zero mention of the gift card again and had I not heard from my mother, we would have seen a $100 credit on our bill and been quite confused. Something that was supposed to be special was seemingly a hassle for your team. Our meals were piss poor (overcooked steak & a burger so little cooked I could hear the cow mooing). My throat was like the Sahara desert waiting for water service. PB Grill is especially sentimental to us, as it was the location of our first date ten years ago and we try to go to dinner there each year for our anniversary. We felt as though we were a nuisance to your workers and treated as though we were asking the world of them. Figure out your issues before you ruin another special occasion and waste my time hiring a sitter.
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