Calling a customer a liar is a bad business practice - Oyamel Cocina Mexicana Washington - Kaufe eine Reservierung
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🤮 1/5 - Calling a customer a liar is a bad business practice
By 👻 @AMB&JAS, 01/14/2023 3:00 am
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My wife and I have been customers of Oyamel since it was in Crystal City, in 2004. That ended today. Over the years I've organized events here with my colleagues from the George Washington University. That ended today too. And I will ask my colleagues to hold their events elsewhere. We had a 3:00pm reservation today, 1/14/23. Our server was Rafael. He was nice enough but indifferent. If he was busy that was an issue for him and management, not us as customers. We continuously had to wave him down to take our order, clear our table, and answer our questions. But Oyamel lost our business when I asked Rafael if the coffee was fresh, he said yes, I ordered coffee, he brought me espresso, I said I ordered coffee, and he said I ordered espresso. Calling a customer a liar is a bad business practice. He then brought me coffee but it was old. On our way out the door I reported Rafael to one of the managers, Silvia. Other than her name she said nothing. Literally. Restaurants ask dissatisfied customers to speak with managers before they leave. I did but Silvia did nothing. That's another bad business practice. Our food and drinks were delicious. But we can get that at many restaurants. Good service is what keeps customers coming back. Oyamel lost at least two customers today.
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