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🤮 1/5 - Never thought this would happen…
By 👻 @Soo-Youl L, 09/09/2023 3:00 am
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I was here to treat my two friends to omakase for their first experience. I did a google search and found this sushi place and wanted to try it. When the server took me inside, I realized I made a mistake of making a reservation for a dining table as they escorted me to the dining table instead of the omakase bar. I was a little bit disappointed since my friends are visiting NY for the first time, so I decided to at least ask to move to another time tonight or to another date. If it didn’t work, I was ready to be told no and pay the $450. Instead of simply explaining it's not possible or finding an alternative time, the manager John Shin who handled this matter was furious and started explaining that it was a zero sum game and I was making the wrong decision by choosing the lose lose scenario. My friends and I were startled at the sudden and utterly condescending tone in which he spoke. At this time, I didn't want to dine here either now or ever. I had never been treated this rudely even at a McDonalds. Although I recognize my own mistakes and maybe I shouldn’t have even asked for a waive of fees. But just a simple “no it’s our policy and we cannot waive the cancellation fee sir.” would have been the end of it. I am not new to “dumb fee”. I maybe stupid but I was not being unreasonable, obnoxious or rude. And hear me out, if you think I am all at fault, fine. But please read some other negative reviews on Yelp. You’ll find similarly themed low reviews. I wish I gave up immediately and just paid 450 and walked away.
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